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Open nowPosted 124 days ago

Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative

Workable (global search)108,016 open roles

Where
Argentina, Santiago del Estero Province
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Your applicationOpen nowCallnovo - English-Spanish Bilingual Tier 2 Technical Support RepresentativeWorkable (global search) · Argentina, Santiago del Estero Province

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 124 days ago

Workable (global search) median: 7 days open

The posting

Company: Callnovo

Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative

Employment Type: Freelancer Contract

Location: Remote; open to candidates in Spanish-speaking countries in Americas time zones. This posting is created for the listed city/country only.

Working Hours: - 3:00 PM - 12:00 AM Central European Time - 5 days per week; exact workdays to be confirmed - Candidates must be available to support weekend shifts

Compensation: - Salary range is not provided at this stage; compensation will be discussed during the interview process

Application Email: [email protected]

Job Overview: Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer-facing technical support via phone, remote connection, and real-time chat. The ideal candidate will possess strong troubleshooting abilities, in-depth knowledge of Windows OS and PC hardware, and the capability to guide customers through technical issues with clarity and patience.

Key Responsibilities: - Handle inbound customer calls and provide efficient technical assistance - Make outbound calls to customers requiring technical support - Conduct remote sessions to diagnose and resolve technical problems - Communicate with customers via real-time chat during remote support sessions - Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues - Guide customers through Windows OS installation, configuration, and system-related troubleshooting - Provide clear, step-by-step solutions to customers - Escalate unresolved or complex cases to the appropriate team or supervisor - Participate in service improvement initiatives as assigned

Requirements: - Fluent in English and Spanish - Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles - Strong troubleshooting and problem-solving skills - Ability to research and resolve unfamiliar technical issues - Good knowledge of PC hardware components, including CPU, GPU, RAM, storage, and related devices - Advanced knowledge of Windows OS, including installation, software installation/uninstallation, customization, and troubleshooting - Understanding of viruses, malware, and antivirus software - Familiarity with drivers, driver sources, and installation procedures - Ability to configure and troubleshoot input/output devices and other hardware peripherals - Knowledge of email client setup, account configuration, SMTP, IMAP, and POP ports - Ability to guide customers clearly and patiently through technical steps - Strong organizational skills and ability to multitask - Comfortable working with routine tasks in a computerized environment - Strong listening, analytical, and communication skills - Customer-focused mindset and commitment to high customer satisfaction - Must be available to work weekends as part of a 5-day workweek

Preferred Qualifications: - Basic macOS troubleshooting knowledge - Experience with data recovery processes - Interest in digital technology, computer software, and new technologies - Positive attitude and problem-solving mindset - Strong teamwork and communication skills

How to Apply: Please send your resume to [email protected].

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