The posting
Job Title: Apartment Program Case Manager
Location: Bronx, New York
FLSA Status: Full Time,Non-Exempt
Classification: Professional
Department: Beacon of Hope
Reports to: Program Director and/or Field Operations Manager
Supervisory Responsibilities: Yes: ____ No: ___X ____
Salary: $27.22-$28.90 per hour
Summary: The Apartment Program Case Manager is responsible for helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may live as independently as possible.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Provide case management for clients as assigned. Work with residents to attain skills of daily living, i.e., grooming, dressing, meal planning and preparation, budgeting, shopping, and recreational skills.
2. Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client’s service plan. Services include, but are not limited to medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
3. Integrate care of residents with other Beacon of Hope staff as well as with other service providers.
4. Make multiple visits per month to assigned clients in their home and/or other location as agreed upon with the client and by the Program’s Manager.
5. Perform ongoing environmental assessments of clients’ apartments to ensure residents’ safety and to remain in compliance with program standards. Report safety concerns to the Program Manager.
6. Assist with general maintenance as needed (e.g., light bulb replacement, bedbug preparation for extermination, replacement of smoke/CO2 detector battery).
7. Establish, maintain, and document collateral contacts with the residents’ friends, family, and providers.
8. Escort clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Rooms, as necessary.
9. Provide crisis intervention with the assistance of the NYPD, Mobile Crisis, and/or EMS.
10. Perform work in accordance with the New York State Office of Mental Health applicable regulations and/or guidelines, as well as Catholic Charities Community Services, and Beacon of Hope’s Policies and Procedures.
11. Use AWARDS system to input progress notes within 24 hours of meeting with a client, update chart contents consistent with all Policies and Procedures, complete Service Plans, and all other documentation on time, and create work orders for apartment repairs.
12. Attend meetings, training courses, seminars, workshops, and conferences as required and assigned.
13. Perform work in accordance with the New York State Office of Mental Health Regulations and/or Guidelines for Licensed Housing Programs and/or Supported Housing Programs, respectively.
14. Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.
15. Provide after hours and emergency cell phone coverage and respond to calls and situations consistent with program operations.
16. Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.
Requirements
Position Type and Expected Hours of Work
This is a full-time position. Works hours are generally between 9:00 A.M and 5:00 P.M, Monday through Friday. In the event of a client emergency, work hours may vary.
Working conditions and physical demands required
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to travel to residents’ apartments at least 20% of the time using various modes of transportation, traversing streets, ascending/descending stairs, with exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Assess and work in varied environmental conditions and potentially stressful conditions.
• Work with clients who require consistent and comprehensive support.
• Ambulate, remain in a stationary position, occasionally carry and move 20 pounds, ascend/descend stairs, place items above and below the head, and continually reposition during working hours.
• Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects.
• Speaking and hearing is sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Remain in a stationary position at a workstation and use a computer approximately 20% of the time.
• Ability to sit and/or stand for long periods of time.
• Good manual dexterity to operate computers.
Qualifications:
Education and/or experience required:
• Bachelor’s Degree with two years Case Management experience, preferably with individuals with serious mental illness, or
• High School Diploma or its equivalent with four years of Case Management experience with individuals with serious mental illness or similar population.
Skills and/or competencies:
• New York State Driver’s License, where necessary
• Good judgment
• Strong customer services skills
• Ability to effectively manage time.
• Ability to keep program’s Manager well-informed.
• Ability to work cooperatively and patiently with others.
• Ability to work well independently and as part of a team.
• Ability to remain calm and focus on emergency situations.
• Ability to handle multiple tasks and shift between responsibilities.
• Ability to express thoughts clearly and concisely both verbally and in writing.
• Ability to work proactively, problem solve and think critically and strategically.
• Ability to effectively respond to crises and manage and minimize agency risk.
• Ability to work effectively with others and demonstrate conflict resolution skills.
• Ability to appropriately assess and respond to situations, including ability to de-escalate residents.
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.
Benefits
We believe in fostering a collaborative and inclusive work environment where your talent and skills are recognized, and you have the opportunity to grow both professionally and personally. We offer opportunities for professional development as well as the tools necessary to succeed in your career. Additionally, we provide competitive compensation and benefits, such as:
Full Medical, Vision and Dental coverage
Retirement plans
Paid time off including holidays – starts at 30 days
Flexible Spending Accounts
Tuition Reimbursement and other professional development programs
