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Open nowPosted 94 days ago

Case Manager - TALENT POOL

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowCase Manager - TALENT POOLWorkable (global search) · South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 94 days ago

Workable (global search) median: 7 days open

The posting

Position: Case Manager

Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)

Employment Type: Full-Time

Salary: Paid in South African Rand (ZAR)

Position Overview

The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.

Key Responsibilities

  • Serve as the primary point of contact for families and RBTs throughout active services.
  • Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
  • Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
  • Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.
  • Order client materials and manage spending within assigned client budgets.
  • Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting.
  • Escalate system issues when necessary and follow through to resolution.
  • Monitor active cases to identify risks to client or staff retention and implement proactive solutions.
  • Maintain accurate case documentation and ensure all case information remains up to date.
  • Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.

Requirements

  • Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
  • Strong communication and interpersonal skills with the ability to manage sensitive situations professionally.
  • Excellent problem-solving and conflict-resolution abilities.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities.
  • Ability to work independently and take ownership of assigned cases.
  • Experience providing high-level customer service in a fast-paced environment.

Benefits

  1. Comfortable working U.S. hours
  2. Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

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