The posting
Do you enjoy talking to people and thrive off working in a fast-paced bar environment..? Are you quick on your feet (literally and metaphorically), know your Sipsmiths from your Tanqueray, and have a polite and friendly attitude..? If yes, we'd like to meet you!
We are looking for dynamic individuals that put great customer service at the heart of everything that they do. We currently have a number of contracts available so are happy to discuss flexible working to suit both you and the needs of the business...* Our guests stay 7 days a week so we do need someone who is available to work a variety of shifts.
As a Casual Food and Beverage team member, your main duties will be:
· The service of food and beverage products in the restaurant, working within the bar, breakfast or evening restaurant team, or Meetings & Events working weddings, functions and other events
· Being able to confidently communicate all our food and beverage offerings available to customers.
· Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
· Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
The ideal candidate will have:
· Previous experience in a busy beverage service position is requested
· Attentive, professional customer service skills
· The ability to work well under pressure and as part of a big team
· Experience of processing payments (experience of Micros would be advantageous)
· As the position covers breakfast or dinner service the employee would need to be available for morning and/or evenings to ensure seamless service for each guest
About the Hotel Located in the heart of the Black Country, the Copthorne Hotel Merry Hill–Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers 138 modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy ‘club benefits’ which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.
Faraday’s Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.
The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.
Key Information:
- Role: Casual Food & Beverage Assistant
- Salary: up to £12.71 per hour
- Working Hours: as required
- Address: Copthorne Hotel Merry Hill–Dudley, The Water Front, Level Street , Brierley Hill, Dudley, DY5 1UR
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
