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Open nowPosted 159 days ago

Client Onboarding Manager

Workable (global search)108,016 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowClient Onboarding ManagerWorkable (global search) · Cebu City, Cebu, Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 159 days ago

Workable (global search) median: 7 days open

The posting

Overview of the Role

The Client Onboarding Manager ensures a seamless and exceptional onboarding experience for new clients, fostering a strong relationship from the first interaction and setting the foundation for long-term success. The Client Onboarding Manager will be responsible for guiding clients and their respective team members through the initial stages of engagement, ensuring they feel valued, understood, and confident in our services.

Main duties include:

  1. Manage the end-to-end onboarding process for new clients, ensuring all necessary documentation and procedures are completed accurately and efficiently.
  2. Build and maintain strong relationships with clients, acting as their primary point of contact during the onboarding phase.
  3. Participate in client engagement activities such as Business Discovery Tour, Client Conference, and other client visits.
  4. Continuously seek opportunities to improve the onboarding process, ensuring it is as smooth and efficient as possible.
  5. Facilitate training and provide support to clients and team members to ensure they understand systems and processes.
  6. Collect and analyze feedback from clients to identify areas for improvement and ensure client satisfaction.
  7. Conduct Partnering for Performance sessions with both clients and team members to address teething issues during onboarding.
  8. Foster a positive and engaging work environment for team members, ensuring our core values are lived and fundamentals are observed regularly.
  9. Lead and manage newly onboarded frontline team members

Requirements

  • Bachelor’s degree in Business, Finance, or related field
  • Minimum of 3 years in client services or a related field within the financial services industry
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Proficient in using CRM tools and related software

Benefits

  • 500k per incident HMO coverage + Dental & Optical benefits
  • 2-week paid Christmas vacation
  • 25k Educational Assistance
  • Training and equipment will be provided
  • Fixed schedule of Monday-Friday from 7 AM to 4 PM
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