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Open nowPosted 90 days ago

Client Onboarding Specialist

Workable (global search)108,016 open roles

Where
Canada
Work mode
Remote
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Your applicationOpen nowClient Onboarding SpecialistWorkable (global search) · Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 90 days ago

Workable (global search) median: 7 days open

The posting

THE ROLE

You are the bridge between a customer signing and a customer succeeding.

This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.

If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

THE COMPANY

A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.

This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

What You Actually Do

  • Own the customer journey from "paid" to "completing and renewing"
  • Run structured kickoff calls and keep customers moving through milestones
  • Spot early churn signals and execute saves before they escalate
  • Bridge what Sales promised to what delivery can actually deliver
  • Work within playbooks and flag what needs improving
  • Manage a small number of concurrent accounts with consistency and care
  • Communicate proactively — no customer should wonder what's happening next

You Will Probably Not Fit If:

  • You need a slow ramp and lots of hand-holding before taking ownership
  • You measure success by tasks completed rather than outcomes delivered
  • You struggle to hold a direct, confident conversation with a frustrated client
  • You wait for direction rather than acting on what's in front of you

Requirements

What You Bring

  • 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
  • Strong verbal communication — polished, warm, and direct on camera
  • Comfortable working async with a US/UK client base
  • Organised enough to manage multiple accounts without dropping anything
  • Coachable, hungry, and genuinely motivated by client outcomes

Benefits

Benefits

  • Independent Contractor Agreement
  • $5K/month + a $1K bonus opportunity (USD)
  • Fully remote
  • Direct line to senior onboarding leadership
  • Growth track into broader CS or ops roles as the product line scales
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