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Open nowPosted 163 days ago

Client Service Associate

Workable (global search)107,990 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowClient Service AssociateWorkable (global search) · Athens, Attica, Greece

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 163 days ago

Workable (global search) median: 6 days open

The posting

On behalf of our client, a well-established company in the Information Services industry, we are looking to recruit a Client Service Associate.

Responsibilities:

  • Reviews client project briefs to understand knowledge gaps and defines expert search criteria
  • Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts
  • Sources and reaches out to potential experts via phone, LinkedIn, and email
  • Screens experts critically, ensuring their experience and knowledge is aligned with client needs
  • Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance
  • Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication
  • Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps
  • Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs
  • Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs
  • Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates
  • Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate

Requirements

  • BSc in any field with a strong academic record
  • MSc in any filed will be considered as an asset
  • 0–3 years of professional experience in customer service/support roles
  • Excellent knowledge of MS Office Suite
  • Excellent command of the English language, both written and oral
  • Fluency in an additional language is a strong plus
  • Strong interest in the business world, shown through studies, internships, or projects
  • Ability to think critically and quickly in fast-paced environments
  • Natural aptitude for negotiation and sales, with a client-first mindset
  • Commitment to delivering exceptional client service and value
  • Excellent communication skills and ability to collaborate effectively
  • Strong time and project management skills under tight deadlines
  • High level of result orientation and ownership, with excellent prioritization skills

In accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our consulting team at an appropriate stage prior to the interview process.

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