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Open nowPosted 82 days ago

Client Services Manager

Workable (global search)108,016 open roles

Where
Ancoats, Manchester, United Kingdom
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Your applicationOpen nowClient Services ManagerWorkable (global search) · Ancoats, Manchester, United Kingdom

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 82 days ago

Workable (global search) median: 7 days open

The posting

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

Requirements

We are looking for a Client Services Manager to provide hands-on operational and relationship support across our portfolio of invoice finance clients. Having a customer-focused and collaborative mindset, you will be the day-to-day contact for customer queries, ensuring facilities run smoothly, whilst acting as front line risk manager through observation of key trends, early warning indicators and debt verification.

RESPONSIBILITIES AND DUTIES:

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

  • Act as the main point of contact for a portfolio of invoice finance clients.
  • Build strong, trust‑based relationships with business owners, finance teams, and key stakeholders.
  • Conduct regular client reviews to understand trading performance, funding needs, and operational challenges.
  • Monitor client utilisation, concentration levels, and collateral quality to ensure facilities operate within agreed parameters.
  • Completion of debt verification in line with policy requirements
  • Identify early warning signs of financial stress or collateral deterioration and take appropriate action to mitigate risk.
  • Review monthly management information, debtor books, and audit findings to maintain a healthy portfolio.
  • Ensure smooth day to day operation of invoice finance facilities, resolving queries around payments, reconciliations, and availability.
  • Work closely with underwriting, risk, and operations teams to deliver seamless service.
  • Support onboarding of new clients, ensuring a smooth transition into live operation.
  • Identify opportunities to increase facility utilisation, complementary products, and support client expansion.
  • Contribute to portfolio growth targets through strong client retention and proactive account development.

Other duties may be assigned outside of the following duties and responsibilities:

REQUIREMENTS:

  • Basic understanding of financial statements, debtor books, and credit risk.
  • Excellent communication and relationship building skills.
  • Ability to balance commercial opportunity with sound risk judgement.
  • Highly organised, with the ability to manage multiple clients and deadlines.
  • Confident using CRM systems, financial analysis tools, and Microsoft Office.

Benefits

  • Private medical insurance for you
  • 10% Employer pension contribution
  • 30-day annual leave entitlement plus Bank/Public Holidays
  • Free Gym Membership
  • Discretionary annual bonus
  • Discretionary share awards
  • Life Assurance
  • Income Protection
  • Save As You Earn company share acquisition scheme
  • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
  • 4 days of paid Volunteering leave to support our local communities
  • World Class offices located in the lively area of Ancoats Manchester
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