Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 640 days ago

Client services manager

Workable (global search)19,973 open roles

Where
Tunis, Tunisia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient services managerWorkable (global search) · Tunis, Tunisia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 640 days ago

Workable (global search) median: 2 days open

The posting

Responsabilités clés :

  • Gestion de la Relation Client :
  • Servir de principal interlocuteur entre l'entreprise et ses clients, s'assurer que leurs besoins sont satisfaits et établir des relations solides et durables.
  • Leadership d'Équipe :
  • Superviser et encadrer une équipe de chargés de clientèle, garantir une prestation de services de haute qualité et veiller au respect des normes de l'entreprise.
  • Assurance Qualité des Services :
  • Surveiller et évaluer la qualité des services fournis, et mettre en œuvre des améliorations pour renforcer la satisfaction des clients.
  • Résolution des Problèmes :
  • Gérer et résoudre rapidement et efficacement les préoccupations ou réclamations des clients.
  • Planification Stratégique :
  • Développer et mettre en œuvre des stratégies pour améliorer les services clients, en identifiant les opportunités de croissance des comptes et d'amélioration des services.
  • Suivi de la Performance :
  • Analyser les retours clients et les indicateurs de performance des services pour évaluer les résultats et identifier les domaines à améliorer.

Requirements

Formation :

  • Diplôme universitaire en administration des affaires, marketing ou un domaine similaire.

Expérience :

  • Plusieurs années d'expérience en gestion des services clients ou gestion de comptes, avec des antécédents prouvés dans la gestion des relations clients et le leadership d'équipe.

Compétences:

  • Communication : Excellentes compétences en communication orale et écrite en français et en anglais.
  • Leadership : Fortes capacités de leadership et de gestion d'équipe.
  • Résolution de Problèmes : Aptitudes efficaces en résolution de conflits et de problèmes.
  • Organisation : Excellentes compétences organisationnelles et en gestion du temps.
  • Maîtrise Technique : Bonne connaissance des logiciels de gestion de la relation client (CRM) et de la suite Microsoft Office.

Benefits

Contrat : Contrat à Durée Indéterminée (CDI)

Salaire de base : Entre 2450 et 3000 TND bruts/mois

Prime trimestrielle : 300 TND (en fonction des résultats de l’équipe)

Prime de performance : Jusqu’à 293 TND bruts par an (en fonction des résultats de l’entreprise l’année précédente)

Prime annuelle sur objectifs : 13,33 % du salaire annuel de base (variable en fonction du taux d’atteinte des objectifs)

Prime de restauration : 12,5 TND bruts par jour travaillé

Assurance maladie : Couverture à 100 % prise en charge par l’employeur – adhésion le mois suivant la date d’intégration

Mobilité interne : Possibilité de faire des demandes de mobilité interne selon des critères d’éligibilité

Télétravail : Éligible au télétravail après 6 mois d’ancienneté au sein du groupe : 2 jours par semaine (jusqu’à 3 jours pour les salariées enceintes ou en cas de maladie, etc.)

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.