Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 215 days ago

Client Services Manager II

Workable (global search)108,016 open roles

Where
Cebu City, Cebu, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Services Manager IIWorkable (global search) · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 215 days ago

Workable (global search) median: 7 days open

The posting

Overview of the Role

The purpose of the Client Services Manager (CSM II) is to motivate, inspire, and support the team members. The CSM II encourages, nurtures, mentors, and ensures that the team members are set up for success to provide great outcomes for VBP’s clients. The CSM II aids the ability to conduct operations to the highest standards without being operationally technical themselves.

Major Responsibilities

  • Leads 20-24 Team Members; 7-10 Client Engagements, across different lines of business/disciplines and or Special Project Team members
  • Responsible for the management of attrition, absenteeism, and leave.
  • Responsible for completing progress reviews and co-creating a career development plan with team members.
  • Responsible for effective Performance Development and Performance Management needs.
  • Provides coaching and feedback to all team members.
  • Effectively embeds leadership framework.
  • Conducts regular touch base meetings and huddles with Team Members, identifying improvement areas and highlighting achievements; and
  • Conducts and reports Training Needs Analysis in collaboration with L&D and Client Experience Team.
  • Serves as the first point of contact for Clients and is responsible for each engagement.
  • Supports and monitors the success of new task transitions and team member promotions.
  • Manages contributing factors to client churns and calls out challenges that will require corrective actions
  • Leads Client Performance Reviews and Escalations Discussions
  • Lodges and is responsible for client-initiated team member travel requests
  • Tracks and manages key metrics to support Team Member development, management and leadership, to ensure retention and development of Team Members
  • Responsible for the delivery of service commitments to Client, based on the Client contract, SLAs and internal scorecards.
  • Drives Team Member engagement with CSR Activities and Environmental Consciousness initiatives that support acquiring and maintaining B Corp certification; and
  • Establishes and contributes to the creation of the VBP Knowledge Tool in collaboration with the Client Experience Team.

Requirements

  • Proven work experience as a supervisor or similar role
  • Excellent communication and leadership skills
  • Organisational, decision-making and time management skills
  • Confidence and skillful negotiation skills
  • Managing performance

Benefits

  • 500K per incident HMO coverage + Dental & Optical benefits ​
  • 2-week paid Christmas vacation​
  • Electricity & Data subsidies​
  • 25K Educational Assistance ​
  • Training and equipment will be provided​
  • Fixed Schedule of Mon-Fri from 7 AM to 4 PM​
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.