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Open nowPosted 30 days ago

Client Services Manager (MOA Pasay) | Onsite

Workable (global search)108,016 open roles

Where
Pasay City, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowClient Services Manager (MOA Pasay) | OnsiteWorkable (global search) · Pasay City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 30 days ago

Workable (global search) median: 7 days open

The posting

Role Qualifications:

  • Minimum of 3 years CS Manager experience in a BPO environment
  • Can start immediately
  • Willing to work onsite at MOA, Pasay
  • Program: Travel and Hospitality

Job Details:

What you'll be doing

  1. Manage a team of customer service representatives, providing coaching, training and performance feedback
  2. Monitor and analyze team and individual performance metrics to identify areas for improvement
  3. Implement effective quality assurance processes and provide feedback to drive operational excellence
  4. Collaborate with department heads to optimize workflows and implement new policies or procedures
  5. Foster a positive, motivating team environment to support high staff engagement and retention
  6. Identify and address any operational issues, escalating to senior management as needed
  7. Ensure full compliance with client requirements, contractual obligations and internal policies

What we're looking for

  1. Minimum 1 to 2 years' experience in a contact center operations supervisory role
  2. Strong people management skills with the ability to lead, motivate and develop a team
  3. Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
  4. Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
  5. Proficient in using contact center software and reporting tools
  6. Understanding of contact center metrics and the ability to drive performance improvements
  7. Familiarity with compliance and quality assurance processes in a contact center environment
  8. Willing to work on a shifting schedule.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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