The posting
Our client is seeking a customer-focused Client Services Representative to provide exceptional support to clients through phone, email, and chat. In this role, you will be responsible for assisting clients with inquiries, resolving concerns, educating users on products and services, and ensuring a seamless customer experience. You will work closely with internal teams to support client needs while building strong, long-term relationships.
This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and is passionate about delivering outstanding service.
Responsibilities
- Provide exceptional customer support via phone, email, and chat in a professional, friendly, and empathetic manner
- Respond to client inquiries and resolve issues while meeting team response and resolution time goals
- Educate clients on background screening services, required documentation, and the adverse action process
- Assist clients with creating user accounts, processing orders, and navigating the background screening platform
- Train new clients on the billing process and system functionality
- Collaborate with internal departments to obtain necessary information and documentation required to complete searches
- Build and maintain positive relationships with clients by delivering timely and accurate support
- Perform other administrative and client service duties as assigned
Requirements
- At least high school diploma or equivalent
- At least 1–2 years of experience in a client services or customer support role within a call center environment
- Strong verbal and written English communication skills
- Excellent customer service and problem-solving skills with a positive, solution-oriented mindset
- Ability to work independently while collaborating effectively with a team
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Proficiency with Google Workspace (G Suite) and Microsoft Office applications
- Experience using Salesforce is preferred
- Background screening industry experience is preferred
- Proven ability to build and maintain strong client relationships
- Comfortable working on a computer for extended periods and navigating multiple applications and browser windows
- Strong internet research skills and a typing speed of at least 45 WPM
- Reliable attendance and commitment to delivering high-quality client support
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
