Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 62 days ago

Client Support Engineer (Spanish Speaking)

Workable (global search)107,990 open roles

Where
Houston, TX, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Support Engineer (Spanish Speaking)Workable (global search) · Houston, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 62 days ago

Workable (global search) median: 6 days open

The posting

Position Summary:

As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client’s environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Primary Responsibilities:

  • Serve as the primary onsite technical support resource for one of our customer locations, providing day-to-day IT support and customer service while working within the client’s environment and culture
  • Provision iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards
  • Handle iPad returns, shipping, and receiving; ensure accurate inventory updates and physical device tracking
  • Provide in-person guidance and demonstrations to end users on how to use their new devices effectively (iPads, Windows computers, etc)
  • Troubleshoot and resolve onsite issues with hardware, software, and connectivity as they arise
  • Escalate support requests to support engineers after initial troubleshooting when unable to resolve the issue within specified timeframes and guidelines
  • Act as a liaison between the client and third-party vendors (e.g., Lenovo, Apple, Dell) for device replacements or warranty service
  • Handle unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal transfer
  • Maintain clear communication with the client's IT leadership and internal teams regarding inventory, asset tracking, device readiness, and support needs
  • Conduct new hire onboarding and termination processing, including provisioning accounts and devices for new hires and collecting/decommissioning equipment for terminations.
  • Document all device setups, support actions, and configurations accurately within the PSA (ticketing) system
  • Ensure adherence to service level agreements (SLAs), internal policies, and security protocols
  • Keep accurate records of work performed, time spent, and equipment handled through timesheets and ticketing notes
  • Conduct regular touchpoints with key client contacts to stay aligned on priorities and escalate needs appropriately
  • Provide field support and training at satellite office locations as needed, including occasional travel
  • Assist in maintaining and organizing physical inventory of IT equipment and associated tracking logs
  • Maintain an organized, clean space while onsite at the assigned customer location
  • Any other duties and tasks that are required by the Company

Requirements

Basic Qualifications:

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • 1-3+ years desktop support experience
  • Must be bilingual - English and Spanish speaking
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting and customizing M365 including Outlook configurations
  • Experience troubleshooting workstation hardware issues
  • Knowledge and experience with Active Directory and Entra AD.
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Must be able to work effectively in a team environment as well as alone
  • Excellent written and oral communication skills
  • Is available to work after hours when necessary or for on call rotation if applicable

Other Preferred Technical Knowledge

  • In depth knowledge of Windows OS (7, 8.1, 10, 11)
  • Experience with Windows Server
  • Experience with monitoring and remote management tools
  • Experience with Apple OS
  • Experience with VMWare
  • Experience with iOS and Android OS

Preferred Certifications:

  • CompTIA A+ (220-1101)
  • CompTIA A+ (220-1102)
  • CompTIA Net+
  • Mimecast Level 1
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.