Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Collections Quality Control Manager (BGC, Taguig) | Onsite

Workable (global search)108,016 open roles

Where
Taguig, Metro Manila, Philippines
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCollections Quality Control Manager (BGC, Taguig) | OnsiteWorkable (global search) · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 11 days ago

Workable (global search) median: 7 days open

The posting

Work Set-up: Full Onsite

Work Location: BGC, Taguig

Start Date: ASAP

The Collections Quality Control Manager is responsible for overseeing training, quality assurance, performance monitoring, and compliance for both Desk and Field Collections teams.

The role combines end-to-end responsibility for training development, quality audits, coaching, risk identification, and regulatory adherence, ensuring consistent, ethical, and effective collection operations across all channels.

The role serves as a key partner to Operations, Risk, Legal, Compliance, and HR, ensuring that collection activities align with company policies, regulatory requirements, and approved KPIs.

Qualifications & Requirements

  • Bachelor's degree or equivalent professional qualification.
  • Minimum Diploma may be considered for candidates with strong and relevant QC experience.
  • At least 5 years of experience in collections training, quality assurance, quality control, or supervisory roles.
  • Strong experience in: Training needs analysis, Curriculum/training development, Quality audits, Performance evaluation and Case and call reviews
  • Strong analytical, decision-making, and problem-solving skills.
  • Strong communication skills in English, both written and verbal.
  • High attention to detail and accountability.
  • High integrity and professionalism in enforcing standards and compliance.
  • Ability to work in a fast-paced and continuously changing environment.

Strongly Preferred

  • Experience handling both Desk Collections and Field Collections.
  • Experience in a financing company, lending company, bank, fintech, or related financial-services environment.
  • Knowledge of collection ethics, customer treatment, consumer protection, and data privacy.
  • Experience developing and delivering collections training programs.
  • Experience managing or supervising a QC/QA or training team.
  • Familiarity with CRM, LMS, or collections management systems

Key Responsibilities

A. Training & Capability Development – Desk and Field

  • Analyze training needs based on competency gaps, performance data, audit findings, business changes, and field/desk observations.
  • Design, develop, and deliver onboarding, refresher, and advanced training programs for Desk and Field Collection agents.
  • Develop, maintain, and update training materials, including modules, presentations, SOPs, work guidelines, scripts, and job aids.
  • Support the end-to-end onboarding process for new hires for both Field and Desk Collections, ensuring readiness before live deployment.
  • Conduct regular refresher training covering collection policies, customer treatment, compliance requirements, and ethical standards.

B. Quality Control & Performance Monitoring

  • Conduct quality audits, including: Call monitoring for Desk Collections, Field visit validations, Documentation checks and Case reviews
  • Evaluate agent performance against quality standards, KPIs, behavioral expectations, and compliance requirements.
  • Identify policy violations, process gaps, behavioral risks, and operational weaknesses.
  • Recommend appropriate corrective and preventive actions.
  • Provide coaching and corrective feedback to Desk and Field agents, QC Team Leaders, and Supervisors.

C. Compliance, Risk & Reporting

  • Ensure Desk and Field Collection activities comply with company policies, customer treatment standards, and applicable regulatory requirements.
  • Partner with Risk, Legal, and Compliance teams to identify trends, emerging risks, and preventive controls.
  • Prepare and present regular management reports covering: Training activities and completion rates, Quality audit results and trends, Compliance risks and behavioral issues and Performance improvement outcomes
  • Support internal and external audits by providing documentation, findings, and corrective-action tracking.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.