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Open nowPosted 116 days ago

Collections Specialist

Workable (global search)108,016 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowCollections SpecialistWorkable (global search) · United States

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  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 116 days ago

Workable (global search) median: 7 days open

The posting

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What You’ll Be Responsible For

Collections & Payment Recovery

  • Make 100+ outbound calls daily to customers with overdue invoices
  • Follow up consistently via calls and emails until payment resolution
  • Navigate gatekeepers and reach decision-makers responsible for payments
  • Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

  • Investigate billing discrepancies and customer concerns
  • Identify root causes of delays and work toward resolution
  • Coordinate internally to resolve issues impacting payments

CRM Management & Documentation

  • Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
  • Track customer interactions, payment commitments, and next steps
  • Ensure no account is left unattended or without follow-up

Customer Communication

  • Communicate clearly and professionally with customers
  • Provide updates on payment status and issue resolution
  • Maintain a balance between firmness and professionalism in collections conversations

Process Improvement & Reporting

  • Identify recurring issues impacting collections
  • Share insights to improve processes and recovery rates
  • Maintain consistency in daily activity and reporting

Must-Have Experience & Skills (Non-Negotiables)

  • Proven experience in collections, accounts receivable, or high-volume outbound calling roles
  • Comfortable making 100+ outbound calls per day consistently
  • Strong objection-handling and negotiation skills
  • Experience using CRM tools (Salesforce or similar)
  • Excellent verbal and written English communication skills
  • High attention to detail and accuracy in documentation
  • Ability to manage multiple accounts and follow-ups simultaneously

What Makes You a Strong Fit

  • You are persistent and follow up until resolution
  • You are confident handling difficult conversations
  • You thrive in a target-driven, high-activity environment
  • You take ownership of your performance and results

Key Performance Indicators (KPIs)

  • Daily call volume (100+ calls/day)
  • Number of payments collected / accounts resolved
  • Follow-up consistency and response time
  • Accuracy of CRM updates and documentation
  • Reduction in outstanding receivables

Interview Process

  1. Initial Screening Call
  2. Recruiter Interview
  3. Final Interview
  4. Offer & Onboarding

#LI-AG1

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