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Open nowPosted 33 days ago

Commercial Services Officer

Workable (global search)108,016 open roles

Where
Madinah, Al Madinah Province, Saudi Arabia
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Your applicationOpen nowCommercial Services OfficerWorkable (global search) · Madinah, Al Madinah Province, Saudi Arabia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 33 days ago

Workable (global search) median: 7 days open

The posting

Job Purpose:

The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.

Job Responsibilities:

  • Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area.
  • Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
  • Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
  • Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
  • Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
  • Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
  • Prepare performance reports, revenue analysis, and service quality dashboards for management review.
  • Support the negotiation and administration of commercial service contracts and agreements.
  • Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
  • Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
  • Maintain accurate records of agreements, permits, and commercial service documentation.

Requirements

Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field.

Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.

Experience: Minimum 2 years of relevant experience including 1 year in Airports.

Languages: Arabic (Fluent), English (Proficient).

Technical Skills:

  • MS Office Suite (Word, Excel, PowerPoint).
  • Reporting & data analysis.
  • Contract & document management.
  • Commercial operations systems.
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