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Open nowPosted 46 days ago

Community and Support Specialist

Workable (global search)108,016 open roles

Where
Amman, Amman Governorate, Jordan
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Your applicationOpen nowCommunity and Support SpecialistWorkable (global search) · Amman, Amman Governorate, Jordan

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 46 days ago

Workable (global search) median: 7 days open

The posting

As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will:

  • Manage and solve large amounts of tickets and comments and respond to users in a timely manner.
  • Resolve product or service problems by clarifying users’ complaints.
  • Build sustainable relationships and trust with users through open and interactive communication.
  • Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.
  • Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
  • Maintain up-to-date user database through internal and external communications.
  • Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
  • Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.
  • Monitor in-game chat.
  • Follow communication procedures, guidelines, and policies.
  • Perform other duties, as assigned.

Skills and experience you will bring to us:

  • Time management
  • Strong communication and interpersonal skills
  • Ability to adapt/respond to different types of characters
  • Patient
  • Teamwork
  • Ability to multitask
  • Ability to work under pressure
  • Strong problem solving skills
  • Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
  • Excellent written and verbal communication in English and Arabic
  • Good arabic language skills(written)
  • Customer Service
  • Product Knowledge
  • CRM systems and practices
  • Good understanding of social media Requirements: Minimum of Bachelor’s Degree in Business Administration, Management, Public Relations, or a related field.
  • 1-2 years of experience, preferably in mobile gaming companies.

Requirements

  • Minimum of Bachelor’s Degree in Business Administration, Management, Public Relations, or a related field.
  • 1-2 years of experience, preferably in mobile gaming companies.
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