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Open nowPosted 65 days ago

Community Manager

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowCommunity ManagerWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 65 days ago

Workable (global search) median: 7 days open

The posting

As a Community Manager, you will be the voice and face of the client’s brand online, responsible for creating and maintaining a thriving and engaged online community. You will work closely with the Account Management team to develop and implement community engagement strategies across various social media platforms and online forums. Your goal will be to enhance the client’s brand online reputation, foster meaningful interactions, and drive customer loyalty.

Key Responsibilities:

Community Building:

  • Develop and implement a comprehensive community engagement strategy.
  • Develop strategies to grow the online community
  • Build and nurture an online community of passionate and engaged customers.
  • Encourage discussions, answer questions, and engage with community members.
  • Provide exceptional customer service.

Content Creation:

  • Creation of FAQs sheets and any other similar content about the brand that the team should follow.
  • Develop and maintain an editorial calendar for community content.
  • Collaborate with the account management team to align community content with overall marketing goals.
  • Schedule posts and ensure on-time/zero mistake delivery

Customer Support:

  • Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required.
  • Act as a liaison between the community and relevant departments to resolve issues.
  • Deliver exceptional customer service consistently.

Moderation and Compliance:

  • Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines.
  • Uphold brand values and compliance with social media policies.
  • Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing

Analytics and Reporting:

  • Track and analyse key community engagement metrics.
  • Provide regular reports and insights to assess the impact of community efforts.
  • Daily Social Media Listening+ competitors performance report
  • End of campaign sentiment analysis reports

Requirements

  • Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
  • Fluent in English.
  • Minimum of 5 years of experience in community management for established brands.
  • Strong knowledge of social media platforms, online forums, and community management tools.
  • Creative thinking and problem-solving abilities.
  • Customer-focused mindset and a passion for community building.
  • Ability to work independently and as part of a team.
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