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Open nowPosted 165 days ago

Concierge Agent - CRETE

Workable (global search)108,016 open roles

Where
Heraklion, Crete, Greece
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Your applicationOpen nowConcierge Agent - CRETEWorkable (global search) · Heraklion, Crete, Greece

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 165 days ago

Workable (global search) median: 7 days open

The posting

Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity.

With 24 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Cjhalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.

Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!

Mitsis Group offers a new job in its hotels:

Concierge Agent

Location: Crete

Employment Type: Contract

Ref: HO/ COCr

Position Scope

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

Key Responsibilities

  • Operates the Mitsis Concierge platform.
  • Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
  • Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
  • Collaborates with reception staff to meet guests' needs.
  • Optimizes revenue through sales of concierge services.

Requirements

  • Degree or Certificate in Hospitality and/or related field (preferred).
  • Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
  • Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
  • Business fluency in spoken and written English (proficiency diploma required).
  • Knowledge of an additional language would be an asset.

Skills

  • Sales and business-oriented with exceptional organizational skills and attention to detail.
  • Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
  • Ability to build strong working relationships and have an approachable and professional manner.
  • Strong initiative and proactiveness in a team environment.

Benefits

  • Competitive remuneration package.
  • Working in a group with anthropocentric perception.
  • Continuous training according to the standards and dynamic development of the company.
  • Prospects for professional development in an ever-growing group.

Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels!

For all applications and information submitted, absolute confidentiality will be maintained.

You can forward your CV at [email protected] or follow the link "Send CV"

You can find out more information about Mitsis Group by following the links below:

https://www.mitsis.com/en

https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form

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