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Open nowPosted 19 days ago

Conseiller(ère) en support technique / Customer Support Agent

Workable (global search)108,016 open roles

Where
Montreal, QC, Canada
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Your applicationOpen nowConseiller(ère) en support technique / Customer Support AgentWorkable (global search) · Montreal, QC, Canada

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 19 days ago

Workable (global search) median: 7 days open

The posting

Chez Dentitek, nous sommes bien plus qu’une simple entreprise de logiciel dentaire : nous sommes un partenaire de confiance pour plus de 1 000 cliniques dentaires à travers le Québec. Notre plateforme aide les professionnels dentaires à optimiser leurs opérations et à améliorer les soins aux patients partout dans la province. En pleine croissance, nous combinons expertise dentaire, innovation logicielle et sens du service. Notre culture est collaborative et orientée solution. Rejoins une équipe où l’on innove, où l’on partage et où chaque idée compte !

Ta mission

En tant que Conseiller(ère) en support technique, tu seras le premier point de contact des cliniques afin de leur offrir un soutien humain, rassurant et efficace. Tu accompagneras les cliniques dentaires au cœur de leurs opérations quotidiennes. Grâce à ton expertise et à ton sens du service, tu permettras aux équipes cliniques de se concentrer sur ce qui compte vraiment : les soins aux patients.

Ton rôle

Devenir un partenaire de confiance pour nos clients, en les aidant à tirer le maximum de valeur de notre logiciel et en contribuant directement à l’efficacité, la fluidité et à la tranquillité d’esprit de leur pratique.

Ton quotidien

• Comprendre rapidement les enjeux des utilisateurs et proposer des solutions concrètes, claires et adaptées.

• Accompagner les équipes dentaires dans l’utilisation optimale du logiciel : dossiers patients, horaires, facturation, assurances et plus encore.

• Résoudre des problématiques techniques et fonctionnelles, tout en vulgarisant les solutions de façon simple.

• Jouer un rôle clé dans l’expérience client en transformant chaque demande de support en expérience positive.

• Contribuer avec les équipes internes afin d’améliorer continuellement le produit et les processus.

• Contribuer activement à la qualité et à la fiabilité d’un outil essentiel au bon fonctionnement des cliniques.

• Documenter toutes les interactions, problématiques et solutions dans le système de support.

• Offrir un support de niveau 1 à distance aux clients par téléphone et par courriel et procéder à l’escalade des cas complexes au niveau approprié.

Ton profil

Tu demeures à Québec ou à Montréal ? Tu possèdes une expérience confirmée dans le domaine dentaire et tu aimes avoir un impact concret et visible chaque jour ? Tu es autonome, patient(e) et orienté(e) service ? The sky is the limit! Si tu as :

• Expérience dans le domaine dentaire et connaissance du logiciel Dentitek (recommandée).

• Expérience en support technique ou service à la clientèle.

• Bonne compréhension du fonctionnement d’un cabinet dentaire (agenda, facturation, dossiers patients, imagerie, etc.).

• Capacité à vulgariser des notions techniques.

• Maîtrise des outils numériques et des environnements logiciels.

• Esprit d’analyse et de résolution de problèmes.

• Organisation, autonomie et rigueur.

• Parfaite expression orale et écrite en français et niveau intermédiaire en anglais.

Nos avantages

• Un travail porteur de sens – soutenir les professionnels dentaires à travers la province.

• Une forte culture d’équipe et des opportunités de croissance.

• Une rémunération concurrentielle.

• Des avantages sociaux complets dès le premier jour.

• Faire partie d’une entreprise technologique québécoise reconnue et en croissance.

_____________________________________________________________________________

At Dentitek, we are much more than a dental software company—we are a trusted partner for over 1,000 dental clinics across Quebec. Our platform helps dental professionals optimize their operations and enhance patient care throughout the province. As a growing company, we combine dental expertise, software innovation, and a strong service mindset. Our culture is collaborative and solution-oriented. Join a team where we innovate, share, and value every idea!

Your Mission

As a Customer Support Agent, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support dental clinics at the heart of their daily operations. Through your expertise and customer-focused approach, you will enable clinical teams to focus on what truly matters: patient care.

Your role is to become a trusted partner for our clients by helping them get the most value from our software while directly contributing to the efficiency, smooth operations, and peace of mind of their practice.

Your Daily Responsibilities

• Quickly understand users’ challenges and provide clear, practical, and tailored solutions.

• Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more.

• Resolve technical and functional issues while clearly explaining solutions in simple terms.

• Play a key role in the customer experience by turning every support request into a positive experience.

• Collaborate with internal teams to continuously improve the product and processes.

• Actively contribute to the quality and reliability of a mission-critical tool for dental clinics.

• Document all interactions, issues, and solutions in the support system.

• Provide Level 1 remote support to clients by phone and email and escalate complex cases to the appropriate level.

Requirements

You live in Quebec City or Montreal? You have proven experience in the dental field and enjoy having a concrete and visible impact every day? You are autonomous, patient, and service-oriented? The sky is the limit! If you have:

• Experience in the dental field (knowledge of Dentitek software is an asset).

• Experience in technical support or customer service.

• Strong understanding of how a dental clinic operates (scheduling, billing, patient records, imaging, etc.).

• Ability to explain technical concepts in simple terms.

• Proficiency with digital tools and software environments.

• Strong analytical and problem-solving skills.

• Excellent organizational skills, autonomy, and attention to detail.

• Excellent verbal and written communication skills in French, with an intermediate level of English.

Benefits

• Meaningful work—supporting dental professionals across the province.

• A strong team culture with growth opportunities.

• Competitive compensation.

• Full benefits starting on your first day.

• Be part of a trusted and growing Quebec-based tech company.

#Progitek

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