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Open nowPosted 565 days ago

Crisis Helpline Responder (Singapore)

Workable (global search)19,973 open roles

Where
Singapore
Work mode
Remote
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Your applicationOpen nowCrisis Helpline Responder (Singapore)Workable (global search) · Singapore

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 565 days ago

Workable (global search) median: 2 days open

The posting

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

  • Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
  • Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
  • Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
  • Maintaining accurate and detailed call reports on key issues and referrals actioned
  • Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
  • Supporting in the development of appropriate crisis management plans to support callers in crisis
  • Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
  • Ensuring smooth and diligent handover process to next shift personnel
  • Dedicating entire shift to intellect tasks and responsibilities only
  • Conducting risk assessments, including lethality assessment for suicide cases

Requirements

  • 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
  • Can effectively communicate in their native language
  • Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
  • Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you:

  • have a background in mental health or emergency services
  • Completed training in Crisis Intervention or Suicide Prevention
  • can effectively communicate in more than 1 language
  • maintain professional indemnity insurance
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