Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 123 days ago

Customer Care Account Manager

Workable (global search)108,016 open roles

Where
Athens, Attica, Greece
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Account ManagerWorkable (global search) · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 123 days ago

Workable (global search) median: 7 days open

The posting

# One Group | One Power

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations covering multiple departments and areas of expertise.

We are currently looking for a Customer Care Account Manager, who will ensures the efficient and productive utilization of human capital targeting to provide high quality of customer service to the total active base (EL & NG). Monitors the performance of external call center, external back office & retention section and ensures the provision of excellent customer experience. Monitors the operational flow and the achieved KPIs of the retention activities and thorough process optimization and capacity utilization, targets to minimize churn

What will you do:

  • Responsible for effective and timely handling for the day-to-day supervision of the External Customer Service Team (call center, back office) so as to ensure the smooth operation and the achievements of the predefined targets and KPIs of online (incoming calls), offline activities (fax / email) and outbound campaigns.
  • Responsible for the efficient operational flow of proactive & reactive retention activities, monitors the monthly KPIs and proceeds to required actions so as to achieve company's targets and minimize churn.
  • Provides feedback concerning customer responses to the Customer Loyalty & Retention Officer and raises any issues that affect churn.
  • Identifies training needs and conducts trainings & retraining, so as to ensure that the quality of the provided customer service & efficiency is at the required levels, organizes the training sessions for all new call center, back office & retention employees.
  • Participates at the working team for company projects related to system enhancements & customer experience.
  • Monitors and evaluates agent performance by providing learning or coaching opportunities, ensuring agents understand and complying with all call center objectives, performance standards, and policies, while provides guidance & feedback and answers agent questions regarding best practices or difficult cases.
  • Prepares daily, weekly and monthly performance reports for review.
  • Contacts with complaining customers via phone, when required and keeps records of customer interactions, assuming responsibility to resolve customer issues in an accurate and timely manner.
  • Cascades knowledge and information to the outsourcing team related to new products or new policies / procedures and ensures their correct and efficient application
  • Acts as a liaison between the Company and the Vendor by providing support and guidelines, ensuring that the Vendors performance meets the predefined standards of Enerwave.

What you need to be successful:

  • A BSc in Business Administration, Economics, Marketing or relevant discipline
  • 2-4 years of relevant working experience, preferably in a similar position in the utilities sector
  • A good overall understanding of the energy industry, trends and products
  • Working commercial experience in a regulated environment
  • Advanced knowledge in MS Office
  • Advanced command of English (written and spoken)
  • Excellent process-orientation and discipline
  • Communication and interpersonal skills

Our offer to you:

  • Competitive salary
  • Bonus Scheme 💰
  • Ticket restaurant card 💳
  • Transportation reimbursement ⛽
  • Private Health Insurance coverage 🩺
  • Pension Scheme
  • Home electricity and natural gas discount ⚡
  • Continuous learning & upskilling opportunities and access to our premium online training platform 📚
  • Reimbursement for your athletic activities 🥈
  • Wellness initiatives & benefits at the office

Enerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the Enerwave Privacy Policy.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.