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Open nowPosted 89 days ago

Customer Care Assistant/Clinic Assistant (Admiralty)

Workable (global search)108,016 open roles

Where
Admiralty, Hong Kong, Hong Kong SAR China
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Your applicationOpen nowCustomer Care Assistant/Clinic Assistant (Admiralty)Workable (global search) · Admiralty, Hong Kong, Hong Kong SAR China

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 89 days ago

Workable (global search) median: 7 days open

The posting

Responsibilities

  • Enhance patient experience, build/maintain strong relationships with them to support retention
  • Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
  • Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
  • Manage customer complaints effectively and identify areas for improvement at clinic level
  • Provide clerical and administrative support to medical practitioners and management
  • Perform other ad-hoc tasks as assigned

工作職責

  • 提升病人服務體驗，建立並維持良好關係，以提高病人留存率
  • 改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗
  • 處理客戶有關醫療產品、電子平台及其他診所服務的查詢
  • 處理客戶投訴，並在診所層面識別改善空間
  • 為醫療從業人員及管理層提供文書, 行政支援
  • 完成其他臨時分配的任務

Requirements

Qualifications, Training and Experience

  • Diploma or above
  • Self-motivated, dedicated, independent, and customer-service oriented
  • Strong interpersonal, communication, and problem-solving skills
  • Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English)
  • Candidates with customer-facing / hospitality background are preferred

工作要求

  • 大專或以上學歷
  • 積極主動、敬業獨立，具備良好的客戶服務意識
  • 擁有良好的人際溝通、表達及解決問題的能力
  • 能操流利廣東話，具備良好英文及普通話能力，並懂中英文讀寫
  • 優先考慮有診所或客戶服務經驗之申請者

Benefits

  • Health Plan
  • Pension Plan
  • Training & Development
  • Performance Bonus
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