Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 69 days ago

Customer Care Manager

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care ManagerWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 69 days ago

Workable (global search) median: 7 days open

The posting

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role Overview :

webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.

This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.

Key Responsibilities:

  • Lead the day-to-day customer care operation across webook.com and client accounts.
  • Manage, coach, and develop the in-house customer care team.
  • Define team structures, shifts, workflows, escalation paths, and service standards.
  • Develop and manage outsourcing and agency partnerships for global markets.
  • Ensure coverage across different markets, languages, time zones, major events, and high-demand periods.
  • Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns.
  • Manage complex and sensitive escalations.
  • Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity.
  • Build quality assurance, training, and knowledge management processes.
  • Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues.
  • Identify opportunities to improve processes, systems, automation, and the overall customer journey.
  • Provide regular performance reports and customer insights to leadership.

Requirements

  • Bachelor Degree in Business or similar
  • Fluency in both Arabic and English is required.
  • Proven experience managing customer care, customer service, contact centre, or customer experience operations.
  • Experience managing both in-house teams and outsourced service providers.
  • Strong understanding of service levels, workforce planning, quality assurance, and performance management.
  • Comfortable operating in a fast-paced, high-volume environment.
  • Strong analytical, communication, and problem-solving skills.
  • Experience with customer care platforms, ticketing systems, automation, and reporting tools.
  • Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.