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Open nowPosted 4 days ago

Customer Care Representative (BDC) In Office (Florence, KY)

Workable (global search)107,990 open roles

Where
Florence, KY, United States
Work mode
On site
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Your applicationOpen nowCustomer Care Representative (BDC) In Office (Florence, KY)Workable (global search) · Florence, KY, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 6 days open

The posting

Pete’s RV Center is hiring a full-time, in-office Customer Care Representative for our Business Development Center (BDC) in Florence, KY. In this role, you’ll be the friendly first point of contact—answering inbound calls, assisting customers with questions, and scheduling appointments for the right team. If you’re professional on the phone, organized, and motivated by goals and incentives, we’d like to meet you.

What you’ll do

Handle inbound calls and respond to customer questions with professionalism and care

· Schedule, confirm, and manage customer appointments

· Enter and update customer information accurately in internal systems

· Coordinate with internal teams to route requests and ensure timely follow-up

· Support a welcoming, high-energy customer experience

Why you’ll like this role

Paid training, clear expectations, and ongoing coaching

· Incentives for performance (commission/bonus opportunities)

· Consistent, full-time, in-office schedule

· Supportive team culture focused on great customer experiences

· A goal-driven role where your individual results are recognized

Requirements

· Strong phone communication skills and a customer-first mindset

· Reliable, punctual, and professional

· Comfortable with computers for data entry and scheduling (including basic Excel)

· Organized, detail-oriented, and consistent with follow-up

· Positive attitude, coachable, and motivated by goals

Benefits

Training & Compensation

· Paid training provided (immediate and ongoing)

· After training: Averaging $45k to 60k annually, plus bonus opportunities

· Currently qualified Customer Care Representatives are earning $55K plus

· Full-time, onsite position (no remote work available)

Benefits

· Health, dental, vision, and life insurance options

· 401(k) with company match

· Five-day work week with full-time hours

· Paid time off (PTO)

· Company-paid life insurance

About Pete’s RV Center

Pete’s RV Center is a family-owned business that has helped families enjoy the outdoors since 1952. As the #1 RV dealership in New England, we proudly serve customers across Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, Virginia, and Maine. We’re a growing company that values our employees and the contributions they make in today’s competitive marketplace.

How to apply

Apply with your resume. Our hiring process typically includes:

1. Quick phone conversation

2. In-person interview

3. Offer and start date

Equal Opportunity Employer Pete’s RV Center is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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