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Open nowPosted 20 days ago

Customer Care Sales Advisor (Inbound)

Workable (global search)107,990 open roles

Where
Poole, England, United Kingdom
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Your applicationOpen nowCustomer Care Sales Advisor (Inbound)Workable (global search) · Poole, England, United Kingdom

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7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 20 days ago

Workable (global search) median: 6 days open

The posting

U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.

As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.

Responsibilities

  • Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
  • Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
  • Use internal systems to create, process, and manage vehicle bookings and payments.
  • Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
  • Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Requirements

  • At least 1 year of experience handling inbound enquiries and converting leads into bookings.
  • Proficiency with Microsoft Office.
  • Eligibility to work in the UK.
  • Experience communicating with customers by phone in a confident and professional manner is a plus.
  • Experience working with reservation teams would be advantageous.

Benefits

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

  • 30 days annual leave (inclusive of bank holidays), increasing with length of service
  • Employee discount on U-Drive rental, including discounts for friends and family
  • Company-sponsored training and development opportunities
  • Access to the Employee Discount Program, offering savings on over 3,000 retailers
  • Employee Assistance Program in partnership with Health Assured
  • On-site parking where available
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