Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 days ago

Customer Care Team Leader

Workable (global search)107,990 open roles

Where
Rainham, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Team LeaderWorkable (global search) · Rainham, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 39 days ago

Workable (global search) median: 6 days open

The posting

About Wrisk

Wrisk is reinventing insurance for today's digital consumer based on a vision that insurance ought to be simple, transparent and personal. The insurance platform developed by Wrisk combines the best customer experience, modern technology, insurance know-how and a unique distribution strategy for the automotive sector. As the UK market leader in embedded automotive insurance, Wrisk powers tailored experiences for top global manufacturers - including BMW, Mercedes-Benz, Volvo, and Kia - while rapidly scaling into international markets with major launches in Germany (including Porsche) and Ireland.

The Role at a glance

You’ll be leading the day-to-day operations of our frontline Customer Care team as we scale. Working alongside our Customer Care Manager, trainers, and agents, your main focus will be keeping the team supported, motivated, and performing at their best. You’ll make sure our high service standards and SLAs are met, help the team spot opportunities for new business and renewals, and keep our processes compliant, all while building a positive, collaborative environment where people enjoy coming to work.

How You’ll Make an Impact

New Business & Renewals

  • Use your sales and customer experience to keep the team motivated and focused on promoting the genuine benefits of our products.
  • Help drive customer retention by keeping workflows organized and ensuring every opportunity to keep a customer is explored.
  • Partner with the Customer Care Manager on team reporting and forecasting for growth and renewal volumes.

Service Excellence

  • Keep our response times sharp and ensure SLAs are consistently met across calls, chats, and emails.
  • Look for practical ways to make our service smoother and keep customer satisfaction high without cutting corners on quality.
  • Lead by example when it comes to clear record-keeping and staying audit-ready.

Team Leadership & Development

  • Set clear expectations for performance and hold the team accountable in a supportive, fair way.
  • Run monthly 1-2-1s and regular team catch-ups to share feedback, track progress, and keep communication flowing.
  • Work closely with our Customer Care Trainer to spot skill gaps and ensure the team gets the right training, especially around sales and renewals.

Compliance & Quality

  • Make sure the team follows essential internal and external guidelines, including FCA and GDPR rules.
  • Catch potential compliance issues early, flag them to the Customer Care Manager, and work with teams like Complaints to resolve them quickly.
  • Maintain clean, accurate records of customer interactions across the board.

Operational Oversight & Culture

  • Build great relationships with customers by making sure they get a helpful, high-quality service every time.
  • Foster a collaborative, inclusive environment where the whole team supports each other.
  • Manage team rotas and shift coverage so the team is always well-supported and available for our customers.

Requirements

What We’re Looking For

  • Sales & Commercial Awareness: Hands-on sales or retention experience to spot business opportunities, drive team performance, and inspire the team to hit new business and renewal targets.
  • Proven Team Leadership: Ability to motivate, coach, and inspire a frontline team to exceed expectations, building a culture of high accountability, ownership, and shared success.
  • Clear & Impactful Communication: Strong interpersonal skills to communicate team goals, performance metrics, and actionable feedback clearly to keep everyone aligned and motivated.
  • Professionalism & Integrity: A trusted leader who leads by example, maintains confidentiality across sensitive matters, and treats every customer and colleague with fairness, respect, and Wrisk values.
  • Reliability & Empathy: A dependable, approachable manager who listens actively to both customers and team members, showing genuine empathy when resolving complex issues or offering support.

Benefits

What we offer

  • Competitive Compensation & Package: A competitive remuneration and benefits package.
  • True Hybrid Flexibility: A balanced mix of remote and in-office work, giving you focus time for online meetings and day-to-day tasks alongside space for in-person collaboration.
  • High-Impact Leadership: Real ownership over your team's day-to-day operations. Your support and leadership will directly shape our customer experience and frontline success.
  • Structured Autonomy: Work alongside our Leadership to set high service standards while taking ownership of daily operations. You'll have space to innovate and shape day-to-day operations while keeping team performance consistent, reliable, and compliant.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.