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Open nowPosted 495 days ago

Customer Experience Co-ordinator

Workable (global search)19,973 open roles

Where
Havant, England, United Kingdom
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Your applicationOpen nowCustomer Experience Co-ordinatorWorkable (global search) · Havant, England, United Kingdom

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 495 days ago

Workable (global search) median: 2 days open

The posting

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Key Responsibilities

  • Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
  • Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
  • Identify and address process improvements, proactively solving problems and anticipating challenges.
  • Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
  • Make timely and well-informed decisions to meet deadlines consistently.
  • Maintain detailed and accurate records of customer interactions and support activities.
  • Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.

Requirements

  • Strong accountability and the ability to own outcomes from start to finish.
  • Exceptional problem-solving and decision-making skills with a structured approach.
  • High attention to detail and a commitment to thoroughly following procedures.
  • Ability to thrive in a fast-paced environment while maintaining professionalism.
  • Excellent verbal and written communication skills, always prioritising the customer experience.
  • Highly organised with the capability to manage multiple priorities effectively.
  • Self-motivated, proactive, and dedicated to exceeding expectations.

Experience and Qualifications

  • Educated to A-Level standard or equivalent.
  • Previous experience in customer service, sales support, or administrative coordination.
  • Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
  • Demonstrated ability to manage complex customer interactions and collaborate across teams.

Our Values The ideal Customer Experience Co-ordinator will exemplify our core values:

  • A Fire Within – Passionate, energetic, and committed to delivering excellence.
  • Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
  • Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
  • Extreme Ownership – Accountable, solution-driven, and always improving.
  • We Think Big! – Creative and innovative, always exceeding expectations.

Benefits

Salary- £27,000- £30,000 basic plus Company wide bonus scheme Monday- Friday 9am-5pm Free Parking Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions

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