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Open nowPosted 19 hours ago

Customer Experience Manager

Workable (global search)107,808 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowCustomer Experience ManagerWorkable (global search) · Athens, Attica, Greece

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 19 hours ago

Workable (global search) median: 2 days open

The posting

For a leading Greek pharmaceutical company.

Responsibilities

  • Manage the end-to-end customer order process, from receipt of the order through internal submission and planning.
  • Act as the primary customer-facing coordinator throughout the launch process, tracking launch timelines, forecasts and purchase orders.
  • Provide structured and proactive customer service throughout the order and supply cycle.
  • Prepare and distribute monthly open-order reports to customers.
  • Communicate production, packaging, release and delivery timelines, including any delays, changes or potential risks proactively.
  • Prepare customer-specific reports and organize regular monthly calls and / or meetings with customers to review deliveries and potential challenges.
  • Develop service procedures and standards.
  • Establish a service mind within the organization by implementation necessary processes.
  • Keep accurate records and document customer service actions and discussions.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Analyzing price and MOQ change requests from customers by evaluating margin impact and potential incremental volume, and competitor price levels.
  • Identify opportunities to grow the revenue and business portfolio based on deep market understanding and customer insights.
  • Analyze statistics and prepare monthly and ad hoc reports and presentations for communicating sales progress, results and business activity.
  • Participation in the Budget creation process.

Requirements

  • Bachelor's in Commercial, Pharmaceutical or any Science related field. A Master’s degree is an advantage.
  • Minimum 2 years of relevant experience in BD, Supply Chain or Customer Service positions.
  • Demonstrated ability to build and maintain long-term, trust-based relationships with clients.
  • Excellent verbal and written communication skills.
  • Ability to collaborate with internal teams and external stakeholders effectively.
  • Advanced MS Office skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Strong negotiation and conflict-resolution skills.

Benefits

  • Annual Gross Compensation: Base Salary €35.000 - €45.000
  • Career development opportunities within a growing pharmaceutical company with an international presence.
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