Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 days ago

Customer Experience Manager

Workable (global search)108,016 open roles

Where
St. Louis, MO, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Experience ManagerWorkable (global search) · St. Louis, MO, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 18 days ago

Workable (global search) median: 7 days open

The posting

Company Overview

With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance.

The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1,000 NCAA athletic departments.

Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time. Powered by Athletes who get it, and Engineers who can do it.

Role Purpose

This is a hands-on individual contributor role responsible for designing and operating Rapsodo's onboarding-to-activation pipeline — from pre-installation readiness through the first 60 days of product usage. You will build and own the process, not simply execute against an existing playbook.

We are looking for someone from operations, implementation, technical program management, partner/channel operations, or logistics coordination backgrounds — someone who thinks in checklists, dependencies, and repeatable systems, and who is equally comfortable on the phone with a customer or a VAR as they are building a tracker from scratch.

This role focuses on the operational execution of onboarding and activation, ensuring customers get up and running with Rapsodo products smoothly and consistently.

What We're Looking For

  • Someone who has built or scaled a process before, not just run one that already existed
  • Background in implementation, onboarding operations, technical program management, supply chain/logistics coordination, or partner/channel operations
  • Comfort with ambiguity and a bias toward building structure where none exists yet
  • Strong cross-functional influence skills — able to align partners, installers, and internal teams without formal authority over them
  • Working comfort with data and early usage signals to flag risk, even though this is not a data analyst role

Why This Role Matters

At Rapsodo, we know that the early stages of the customer journey are critical to long-term success. How customers are onboarded, set up, and supported in their first 30–60 days directly impacts whether they successfully adopt and continue using the product.

This role exists to ensure that every customer has a smooth, structured, and successful start. By improving onboarding, installation readiness, and early customer experience, this role directly impacts activation, reduces early churn, and protects revenue. It also works closely with the Customer & Partner Enablement function to ensure that certification programs and training standards are effectively applied in real-world onboarding and installation scenarios.

Key Responsibilities

1. Pre-Installation Coordination & Readiness

  • Ensure customers are prepared before product delivery and installation.
  • Coordinate with customers, partners, and internal teams to align on installation timelines and requirements
  • Define and manage install readiness
  • Set clear expectations with customers on setup, timelines, and requirements
  • Ensure all dependencies are addressed before installation begins

2. Customer Onboarding & Activation

  • Own the execution of the onboarding process and early customer journey.
  • Ensure customers are successfully onboarded and able to use the product effectively
  • Coordinate onboarding steps across teams (support, partners, product where needed)
  • Identify and remove friction points in the onboarding experience
  • Ensure consistency in onboarding across customers and segments

3. First 30–60 Day Customer Success

  • Drive early customer success and engagement post-installation.
  • Conduct structured activation check-ins with customers
  • Monitor early usage signals and identify at-risk customers
  • Intervene where needed to resolve issues and improve outcomes
  • Ensure customers are progressing toward successful product usage

4. Partner & Installer Coordination

  • Ensure partners and installers are aligned and effective in delivering a strong customer experience.
  • Work closely with VARs, installers, and partner networks to ensure consistent and high-quality customer onboarding and setup experiences
  • Identify gaps in partner readiness and surface them to Enablement
  • Ensure field execution aligns with defined onboarding and activation standards

5. Activation Insights & Feedback Loops

  • Create visibility into activation performance and challenges.
  • Track activation progress, onboarding completion, and early customer success indicators
  • Identify recurring issues in onboarding, installation, or early usage
  • Provide structured feedback to Product, CX Operations, and Enablement teams
  • Contribute to improving onboarding processes and customer experience

6. Process Improvement & Scalability

  • Continuously improve how activation is executed as the business grows.
  • Standardize onboarding workflows and activation processes
  • Identify opportunities to improve efficiency and consistency
  • Partner to improve systems, tracking, and workflows
  • Ensure the activation model scales with increasing customer volume

Requirements

Role Qualifications

  • 5 - 7 years of experience in customer success, onboarding, operations, or related roles
  • Experience managing onboarding or activation processes for complex or technical products
  • Strong organizational and coordination skills across multiple stakeholders
  • Ability to manage customer interactions and resolve issues effectively
  • Strong problem-solving skills with a focus on execution and outcomes
  • Experience working with third-party installers, value-added reseller (VAR) networks, or comparable partner ecosystems is highly preferred
  • Experience in SaaS, hardware-enabled products, or technical environments is a strong plus

Success Metrics

  • Customer activation rate and time to activation
  • Onboarding completion and consistency
  • Reduction in early churn (first 30–60 days)
  • Customer readiness and successful installation outcomes
  • Reduction in onboarding-related support issues
  • Quality and consistency of activation experience across customers

Bottom Line

This role ensures customers get up and running successfully—turning initial product delivery into real usage, early success, and long-term retention.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.