Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 268 days ago

Customer Experience Specialist

Workable (global search)108,016 open roles

Where
Austin, TX, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Experience SpecialistWorkable (global search) · Austin, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 268 days ago

Workable (global search) median: 7 days open

The posting

Enviromedica is more than a natural products company, we’re a team dedicated to supporting wellness with integrity and care. Based in North Austin, we’ve built a modern, collaborative workspace filled with natural light and energy, where every team member contributes to our shared growth. This is an exciting opportunity to be part of a company that values both its people and its customers.

Position Overview

The Customer Experience Specialist serves as a trusted liaison between our customers and our brand, ensuring a seamless experience across phone, email, and digital channels. This role provides product and service information, assists with orders and fulfillment, and resolves customer issues with accuracy, empathy, and efficiency. In addition to traditional support functions, the Specialist also helps oversee customer reviews, manages service inquiries across eCommerce channels, and collaborates with Sales, Fulfillment, and Operations to deliver consistent, high-quality service.

The best Customer Experience Specialists are genuinely excited to help customers. They are patient, empathetic, and clear communicators who can confidently troubleshoot, research solutions, and advocate on behalf of the customer. Success in this role requires adaptability, strong problem-solving skills, and the ability to balance multiple tasks while maintaining a professional, positive attitude.

Ultimately, this position is about building trust, creating positive experiences, and ensuring customers feel valued at every stage of their journey.

Requirements

Job Duties & Responsibilities

  • Receive and respond to inbound customer calls, support cases, and email inquiries in a timely and professional manner
  • Accurately enter and manage customer sales orders, returns, and related transactional data
  • Assist customers with product questions, selection, and troubleshooting
  • Provide solutions for order fulfillment, shipping, and delivery issues
  • Resolve product or service concerns by identifying the issue, determining the root cause, offering solutions, and following up to ensure satisfaction
  • Create, maintain, and update customer accounts in company databases
  • Work closely with Sales, Fulfillment, and Operations teams to ensure smooth resolution of customer issues and to share feedback for process improvements
  • Maintain up-to-date knowledge of products, promotions, and company policies
  • Monitor and respond to customer reviews across platforms, escalating issues as needed
  • Handle eCommerce marketplace customer service, ensuring timely case resolution and adherence to channel policies
  • Document support interactions and generate reports as needed
  • Strive to meet or exceed team performance goals, including response times and customer satisfaction benchmarks

Required Skills & Qualifications

  • 2+ years of customer service experience minimum
  • Proven customer support experience or experience as a client service representative
  • Excellent verbal and written communication skills with strong attention to detail
  • Proficient in utilizing technology for inbound calls, email communication, and case management
  • Familiarity with CRM software systems and and customer support best practices
  • Ability to adapt/respond professionally to a wide variety of customer needs and personalities
  • Strong problem-solving skills with the ability to identify issues, evaluate options, and implement solutions quickly
  • Highly organized with the ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
  • Goal-oriented and committed to continuous learning and growth

Preferred Qualifications & Requirements

  • Experience monitoring and responding to customer reviews across eCommerce platforms
  • Prior background in eCommerce, retail, or multi-channel customer support
  • Working knowledge of order management systems, ERP, or other transactional platforms
  • Interest in, or experience with, lifestyles of health and sustainability

Education

  • High School diploma or equivalent required
  • Associate's or Bachelor's degree in Business, Communications, or related field preferred (not required)

Benefits

We offer an encompassing benefits package including Medical, Dental, Vision, 401k, PTO and 8 paid Holidays per year.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.