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Open nowPosted 96 days ago

Customer Operations Specialist

Workable (global search)108,016 open roles

Where
Abu Dhabi, United Arab Emirates
Work mode
Remote
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Your applicationOpen nowCustomer Operations SpecialistWorkable (global search) · Abu Dhabi, United Arab Emirates

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 96 days ago

Workable (global search) median: 7 days open

The posting

Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote

Contract Management | Salesforce | DocuSign | Customer Operations

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.

This is an execution-heavy, ownership-driven operations role — not passive administrative work.

You will:

  • Own contract data and contract execution workflows
  • Drive contract completion through daily outreach and follow-ups
  • Maintain CRM accuracy and reporting integrity
  • Ensure contracts align with billing and recurring revenue operations

This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.

What You’ll Own

Contract Ownership & Accuracy

  • Own customer contracts from initiation through execution
  • Maintain a single source of truth for:
  • Contract status
  • Contract terms
  • Coverage and account details
  • Ensure all records are:
  • Accurate
  • Complete
  • Audit-ready
  • Maintain structured document storage and organization

Contract Tracking & Data Management

  • Maintain master tracking sheets using:
  • Google Sheets
  • Microsoft Excel
  • Track:
  • Renewal dates
  • Contract durations
  • Special terms
  • Account status
  • Clean and remove inactive accounts
  • Prepare contract data for CRM accuracy within Salesforce

Contract Outreach & Execution

  • Identify customers without signed contracts
  • Conduct high-volume outbound outreach via:
  • Email
  • Phone calls
  • Clearly explain:
  • Pricing
  • Terms
  • Service value
  • Send agreements through DocuSign
  • Drive contracts through the full execution cycle:
  • Sent
  • Followed up
  • Signed
  • Completed
  • Maintain consistent follow-up discipline until closure

CRM & Revenue Alignment

  • Update contract information and RMR (Recurring Monthly Revenue) in Salesforce
  • Log all customer activity and updates for audit tracking
  • Improve CRM data quality through contract interactions
  • Ensure operational data remains clean and accurate

Agreement & Documentation Management

  • Create and manage agreements for:
  • New services
  • Account updates
  • Transfers and changes
  • Ensure all documentation is:
  • Properly executed
  • Properly stored
  • Fully compliant
  • Support account transfers and operational documentation workflows

AutoPay & Compliance

  • Ensure AutoPay enrollment for applicable accounts
  • Track exceptions and required adjustments
  • Maintain compliance and documentation standards

Collections Support

  • Conduct follow-ups on overdue accounts when required
  • Log all collection activity within the CRM
  • Support overall revenue collection efforts

Reporting & Performance Tracking

  • Deliver daily reports covering:
  • Outreach activity
  • Contracts sent and signed
  • Progress metrics
  • Contract coverage improvements
  • Maintain visibility into execution and operational performance

Process Improvement

  • Identify workflow inefficiencies and operational gaps
  • Improve:
  • Outreach scripts
  • Templates
  • Tracking systems
  • Contract workflows
  • Help increase contract adoption and execution speed

What Makes You a Strong Fit

  • You are execution-driven and proactive
  • You follow up consistently until tasks are completed
  • You are highly detail-oriented and organized
  • You can manage high-volume outreach and administrative work simultaneously
  • You take ownership of outcomes, not just assigned tasks
  • You thrive in structured operational environments

Must-Have Requirements

  • 2–4+ years of experience in:
  • Contract administration
  • Customer operations
  • Billing operations
  • Customer support
  • Operational coordination
  • Experience using:
  • Salesforce (or similar CRM)
  • DocuSign
  • Strong proficiency with:
  • Google Sheets
  • Microsoft Excel
  • High attention to detail with low tolerance for errors
  • Strong written and verbal English communication skills
  • Comfortable with:
  • Outbound calls
  • Customer follow-ups
  • Objection handling
  • Ability to manage multiple workflows simultaneously

Nice to Have

  • Experience working with:
  • Recurring revenue (RMR) models
  • Billing workflows
  • Collections operations
  • Exposure to:
  • High-volume contract environments
  • SaaS businesses
  • Service-based companies

What a Typical Day Looks Like

  • Review contract trackers and prioritize outreach
  • Contact customers via phone and email
  • Send agreements through DocuSign
  • Follow up consistently on pending contracts
  • Update Salesforce and operational records
  • Track progress and report daily performance metrics

In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.

Key Metrics (KPIs)

  • Percentage of customers with signed contracts
  • Contract data accuracy across systems
  • Daily outreach volume (calls, emails, follow-ups)
  • Contract execution speed (sent → signed)
  • Salesforce data accuracy
  • AutoPay enrollment rate
  • Reporting consistency and operational visibility

Why This Role Stands Out

  • High ownership and accountability
  • Direct impact on revenue accuracy and operational risk reduction
  • Structured workflows with measurable performance expectations
  • Opportunity to improve operational systems and processes
  • Remote flexibility combined with high-performance execution standards

Interview Process

  1. Initial Screening Call
  2. Recruiter Interview
  3. Final Interview
  4. Offer & Onboarding

Apply Now

If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.

#CustomerOperations #ContractManagement #Salesforce #DocuSign #OperationsSpecialist #RemoteJobs #CRMManagement #ContractAdministration #RevenueOperations #CustomerSupport #RemoteWork

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