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Open nowPosted 43 hours ago

Customer Service Associate (Project Based)

Workable (global search)107,990 open roles

Where
Pasig, Metro Manila, Philippines
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Your applicationOpen nowCustomer Service Associate (Project Based)Workable (global search) · Pasig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 43 hours ago

Workable (global search) median: 6 days open

The posting

Core Responsibilities

  • Customer Support Operations
  • Respond to support tickets (email & chat)
  • Troubleshoot return requests, replacements, and warranty issues
  • Ensure timely and accurate order entry, adjustments, and follow-up communications
  • Monitor order statuses and proactively resolve shipping or fulfillment issues
  • Support incoming donation requests and process them according to company guidelines as needed
  • Social & Public Channels
  • Monitor and respond to social media comments, DMs, and reviews in Richpanel when needed
  • Flag customer trends or reputational risks for escalation
  • Order & Return Management
  • Support Customer Service Lead process returns, refunds, exchanges, and warranty claims

Requirements

Qualifications

  • Strong experience in customer service (2-3 years), with a proven track record of success
  • Excellent communication skills, both written and verbal
  • Empathetic, patient, and customer-first mindset
  • Ability to stay professional, calm, and efficient under pressure
  • Strong organizational skills and attention to detail
  • Proactive and solution-oriented approach to challenges
  • Familiarity with e-commerce platforms, CRM systems, and other customer support tools is a plus

Benefits

  • Free lunch meal, fruits, snacks, and drinks
  • Onsite gym with a free professional instructor
  • Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
  • Weekly engagement activities with prizes that are up to 3,000 PHP
  • Free upskilling academy to improve your performance and skillset
  • State-of-the-art facilities from toilets to your workstation
  • Amenities such as sleeping quarters, game area, chat room, shower room
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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