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Open nowPosted 248 days ago

Customer Service Officer Sea Freight

Workable (global search)107,990 open roles

Where
Shah Alam, Selangor, Malaysia
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Your applicationOpen nowCustomer Service Officer Sea FreightWorkable (global search) · Shah Alam, Selangor, Malaysia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 248 days ago

Workable (global search) median: 6 days open

The posting

Our client is a leading supply chain company expanding rapidly in Malaysia.

Job responsibilities: - Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates. - Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork. - Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules. - Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges. - Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs. - Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system. - Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction. - Stay updated on industry trends, regulations, and best practices related to sea freight and logistics. - Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.

Job requirements: - Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience). - Proven experience in customer service, preferably within the sea freight or logistics industry. - Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.

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