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Open nowPosted 213 days ago

Customer Service Representative

Workable (global search)108,016 open roles

Where
Freeport, FL, United States
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Your applicationOpen nowCustomer Service RepresentativeWorkable (global search) · Freeport, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 213 days ago

Workable (global search) median: 7 days open

The posting

As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information on products or services. Your role is essential in ensuring customer satisfaction, building positive relationships, and maintaining the company's reputation.

Requirements

***This is an on-site position located in Freeport, Florida.***

Position Information

  • Manage inbound calls, emails, and live chat inquiries to address customer questions, provide information, and resolve issues.
  • Identify and assess customers’ needs to achieve satisfaction by resolving complaints, providing appropriate solutions, and following up to ensure resolution.
  • Work closely with other departments to escalate complex inquiries or technical issues and follow up until resolution.
  • Update customer information in the company's database, ensuring accuracy and confidentiality of personal information.
  • Continually promote the Company’s products and services.
  • Assist with small tasks throughout the office.

Skills Needed

  • Excellent time management skills and dependability is a must.
  • Patience, empathy, a positive attitude, and a commitment to customer satisfaction.
  • Attention to detail, with strong organizational skills.
  • Previous customer service or call center experience is preferred but not required; on-the-job training provided.
  • General business mathematics skills needed.
  • Manage multiple projects/tasks simultaneously.
  • Experience using ServiceTitan software a plus, but not required.
  • MS Office, Outlook, Word, and Excel a plus, but not required.

Benefits

· Health insurance

· Dental insurance

· Vision insurance

· Paid Holidays

· Paid time off

· Salary is dependent on skills and experience.

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