Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 54 days ago

Customer Service Representative

Workable (global search)108,016 open roles

Where
Mumbai, MH, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeWorkable (global search) · Mumbai, MH, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 54 days ago

Workable (global search) median: 7 days open

The posting

This role is for one of Weekday’s clients

Min Experience: 1+ years Location: Mumbai, Maharashtra, India JobType: full-time

We are looking for a customer-focused and proactive Customer Service Representative with 1–5 years of experience to join our team. The ideal candidate will be responsible for building strong customer relationships, understanding client needs, resolving queries efficiently, and ensuring a smooth and positive customer experience throughout the customer lifecycle.

This role is well suited for someone who combines excellent communication skills with a strong understanding of Client Onboarding, Customer Relationship Management (CRM), and Customer Experience. You will work closely with customers and internal teams to ensure timely issue resolution, effective communication, and high levels of customer satisfaction.

Requirements

Key Responsibilities

  • Serve as the primary point of contact for customers, responding to queries through email, phone, chat, or other communication channels.
  • Understand customer requirements, concerns, and expectations and provide accurate, timely, and personalized support.
  • Assist customers throughout the client onboarding process, ensuring they understand products, services, processes, and required documentation.
  • Guide new clients through account setup, product adoption, initial configuration, and other onboarding activities.
  • Maintain accurate and up-to-date customer information, interactions, and service requests within CRM systems.
  • Develop and maintain strong customer relationships through regular communication and proactive follow-ups.
  • Identify customer issues and coordinate with relevant internal teams to ensure effective and timely resolution.
  • Monitor customer concerns and follow up until closure to ensure a seamless support experience.
  • Contribute to improving overall customer experience by identifying recurring issues, service gaps, and opportunities for process improvement.
  • Educate customers about relevant products, features, services, and best practices.
  • Handle customer complaints professionally and work toward appropriate resolutions while maintaining a positive relationship.
  • Maintain detailed records of customer interactions, feedback, requests, and resolutions.
  • Track service-related metrics such as response time, resolution time, customer satisfaction, and ticket closure.
  • Collaborate with Sales, Operations, Product, and other teams to address customer requirements and improve service delivery.
  • Collect and communicate customer feedback to internal stakeholders to support continuous product and service improvements.

Required Qualifications & Skills

  • 1–5 years of experience in Customer Service, Customer Support, Client Servicing, Customer Success, or a related role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Customer-first mindset with a strong focus on customer satisfaction.
  • Good problem-solving and decision-making skills.
  • Ability to manage multiple customer requests and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.
  • Comfortable working with customer support platforms, CRM systems, ticketing tools, and communication software.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong follow-up skills and ownership of customer issues from initiation to resolution.

Good-to-Have Skills

  • Client Onboarding: Experience guiding new customers through onboarding, account setup, product adoption, and activation.
  • Customer Relationship Management: Familiarity with CRM platforms and maintaining structured customer records and interaction histories.
  • Customer Experience: Understanding of customer journey management, customer satisfaction, feedback collection, and service improvement initiatives.
  • Experience working with customer support or ticketing platforms.
  • Exposure to customer success, account management, or client retention activities.
  • Ability to analyze customer feedback and identify recurring trends or service improvement opportunities.

What We’re Looking For

We value individuals who are empathetic, dependable, proactive, and comfortable interacting with customers from diverse backgrounds. The ideal candidate should be able to remain calm under pressure, communicate clearly, take ownership of customer concerns, and consistently deliver a positive customer experience.

If you enjoy working directly with customers and are passionate about building lasting relationships while improving the overall customer journey, this role offers an excellent opportunity to grow your career in customer service and customer experience.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.