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Open nowPosted 23 days ago

Customer Service Representative Duva Distributors

Workable (global search)108,016 open roles

Where
Worcester, MA, United States
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Your applicationOpen nowCustomer Service Representative Duva DistributorsWorkable (global search) · Worcester, MA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering outstanding customer support across various channels.

Duties

  • Answer incoming phone calls professionally and assist customers with questions, orders, and requests
  • Monitor and clear voicemails promptly throughout the day
  • Enter customer orders accurately into the company system
  • Verify order details, pricing, and product availability
  • Place product orders with vendors and suppliers as needed
  • Communicate order updates and shipping information to customers
  • Maintain organized records of customer and vendor communications
  • Support general office and administrative tasks as needed
  • Maintain a clean and organized workspace while managing multiple responsibilities efficiently through excellent time management skills.

Pay

  • $20-25/hour

Work Schedule

  • Sunday 10am to 3:30pm (Time and a Half)
  • Monday, Wednesday, Thursday, Friday - 9 AM to 4 PM

Requirements

  • Proven experience in customer service, office administration, or clerical roles with strong computer literacy.
  • Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
  • Strong phone etiquette skills and experience handling multi-line phone systems in a professional setting.
  • Familiarity with Sage 100, Microsoft Office Suite (Word, Excel) and data entry procedures preferred.

Benefits

  • 401(k) with company match
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Account and Health Savings Account
  • Life and disability insurance
  • Paid time off
  • Paid Holidays
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