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Open nowPosted 32 days ago

Customer Service Representative- Manufacturing

Workable (global search)107,990 open roles

Where
High Point, NC, United States
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Your applicationOpen nowCustomer Service Representative- ManufacturingWorkable (global search) · High Point, NC, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 32 days ago

Workable (global search) median: 6 days open

The posting

  • CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
  • Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
  • Resolve customer questions and problems as they arise
  • Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

Requirements

  • High School diploma or equivalent experience
  • Two years of college preferred
  • One year of experience in the printing of graphics industry
  • One year of experience in customer relations
  • Excellent interpersonal and communication skills
  • Problem solving ability
  • Ability juggle numerous tasks and withstand pressure
  • Ability to fluently communicate, both in writing and verbally in English
  • Basic computer skills
  • Ability to establish and maintain positive relationships with customers and coworkers

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
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