Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 25 days ago

Customer Service Representative - November 2026 Intake

Workable (global search)107,990 open roles

Where
Melbourne, VIC, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representative - November 2026 IntakeWorkable (global search) · Melbourne, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 25 days ago

Workable (global search) median: 6 days open

The posting

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!

  • Start Date: Monday, 9th November 2026
  • Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
  • Commence training and working in our Melbourne CBD office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
  • Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
  • Permanent, Full-time role offering a starting salary of $72,828.97 (Inclusive of super).
  • Terrific benefits including up to 15 weeks of paid parental leave.
  • Skilled and friendly support network including Team Leaders and subject matter experts.
  • We grow our own! Fantastic opportunity for future career development in either operations or software development.

Requirements

What we are looking for:

  • A passion for providing outstanding customer service.
  • Comfortable navigating computer systems or programs.
  • Can understand and follow a documented process.
  • Strong interpersonal and communication skills.
  • Self-motivated and driven to achieve goals.
  • Team focused and flexible.

Recruitment Process:

  • If your experience looks like a good match, our recruitment team will send you an email invite to book in an initial screening with one of our Talent Acquisition specialists.
  • If successful, next, you will be invited to attend one of our Assessment Centres completed in our Melbourne CBD Office.
  • If successful after the Assessment centre, final round will be a virtual interview with one of our current Team Leaders. These will happen the following day, virtually via MS Teams.

These roles will be filled quickly. Don’t miss out, apply today!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.