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Open nowPosted 23 days ago

Customer Service Representative - Ocean + Air Import

Workable (global search)108,016 open roles

Where
Montreal, QC, Canada
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Your applicationOpen nowCustomer Service Representative - Ocean + Air ImportWorkable (global search) · Montreal, QC, Canada

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

Mandate:

Reporting to the Director of CRM, North America, the Customer Service Representative - Ocean + Air Import plays an important role in supporting customer relationships and connecting our commercial and operational teams.

This position is responsible for managing and growing existing customer accounts while contributing to new business development initiatives. The successful candidate will work closely with customers, sales representatives, and internal operations teams to understand client needs, coordinate solutions, and support a positive customer experience.

Key Responsibilities

  • Manage day-to-day communication and relationship support for assigned customer accounts
  • Partner with Operations teams to ensure customer requirements are clearly communicated and addressed
  • Identify opportunities to expand existing accounts and develop new business through proactive outreach
  • Prepare and coordinate pricing requests and customer quotations
  • Maintain accurate customer account information within company systems and databases
  • Respond promptly to customer questions, service requests, and general inquiries
  • Conduct regular customer follow-ups and account review calls to discuss service, needs, and opportunities
  • Build strong relationships with key contacts and develop a thorough understanding of each customer's business
  • Support inside and outside sales activities as business needs require
  • Perform additional responsibilities related to customer account management and business development as assigned

Qualifications

  • Minimum of 2 years of experience in sales, account management, customer service, or operations within a 3PL or freight forwarding environment
  • Knowledge of ocean freight, air freight, ground transportation, customs brokerage, and/or warehousing is an asset
  • Bachelor's degree in Business, Supply Chain, Logistics, or a related discipline is an asset
  • CIFFA certification is considered an asset
  • Ability to travel when required

What You'll Bring

  • Strong relationship-building skills with the ability to establish credibility with customers, prospects, and internal partners
  • A consultative approach to sales, including the ability to ask effective questions and identify customer needs
  • Strong problem-solving and decision-making abilities
  • Excellent verbal and written communication skills
  • A customer-focused mindset with a commitment to delivering a high level of service
  • Ability to collaborate effectively across Operations teams

What We Offer

  • Competitive compensation
  • Comprehensive health and dental benefits
  • Professional development and career advancement opportunities
  • An inclusive workplace committed to equal employment opportunities

_____________________________________________________________________________________

Missions :

Relevant du directeur du CRM pour l’Amérique du Nord, le représentant du service à la clientèle – Importations maritimes et aériennes joue un rôle important dans le maintien des relations avec la clientèle et fait le lien entre nos équipes commerciales et opérationnelles.

Le titulaire de ce poste est chargé de gérer et de développer les comptes clients existants, tout en contribuant aux initiatives de développement des affaires. Il travaillera en étroite collaboration avec les clients, les représentants des ventes et les équipes opérationnelles internes afin de cerner les besoins des clients, de coordonner les solutions et de favoriser une expérience client positive.

Principales responsabilités :

  • Gérer la communication quotidienne et le suivi des relations pour les comptes clients attribués
  • Collaborer avec les équipes des opérations afin de s’assurer que les besoins des clients sont clairement communiqués et pris en compte
  • Identifier les occasions d’élargir les comptes existants et de développer de nouvelles affaires grâce à une approche proactive
  • Préparer et coordonner les demandes de tarification et les soumissions destinées aux clients
  • Tenir à jour les renseignements relatifs aux comptes clients dans les systèmes et les bases de données de l’entreprise
  • Répondre rapidement aux questions des clients, aux demandes de service et aux demandes de renseignements généraux
  • Effectuer régulièrement des suivis auprès des clients et des appels de révision des comptes afin de discuter des services, des besoins et des occasions d’affaires
  • Établir des relations solides avec les interlocuteurs clés et acquérir une compréhension approfondie des activités de chaque client
  • Appuyer les activités de vente internes et externes selon les besoins de l’entreprise
  • Assumer d’autres responsabilités liées à la gestion des comptes clients et au développement des affaires, selon les instructions reçues

Qualifications :

  • Au moins 2 ans d'expérience dans la vente, la gestion de comptes, le service client ou les opérations au sein d'une entreprise de logistique tierce partie (3PL) ou d'une société de transport de fret
  • Une connaissance du fret maritime, du fret aérien, du transport terrestre, du dédouanement et/ou de l'entreposage constitue un atout
  • Un diplôme de licence en commerce, chaîne d'approvisionnement, logistique ou dans une discipline connexe constitue un atout
  • La certification CIFFA est considérée comme un atout
  • Disponibilité pour voyager si nécessaire

Ce que vous apporterez :

  • De solides compétences en matière de création de relations, ainsi que la capacité à gagner la confiance des clients, des prospects et des partenaires internes
  • Une approche consultative de la vente, notamment la capacité à poser des questions pertinentes et à identifier les besoins des clients
  • De solides capacités en matière de résolution de problèmes et de prise de décision
  • D'excellentes compétences en communication orale et écrite
  • Un état d'esprit axé sur le client et la volonté d'offrir un service de haut niveau
  • La capacité à collaborer efficacement avec les équipes opérationnelles

Ce que nous proposons :

  • Une rémunération compétitive
  • Une couverture santé et dentaire complète
  • Des opportunités de développement professionnel et d'évolution de carrière
  • Un environnement de travail inclusif, engagé en faveur de l'égalité des chances en matière d'emploi

Requirements

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