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Open nowPosted 150 days ago

Customer Service Representatives / Multiple Seats / Onsite (Ortigas)

Workable (global search)108,016 open roles

Where
Ortigas, National Capital Region, Philippines
Work mode
On site
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Your applicationOpen nowCustomer Service Representatives / Multiple Seats / Onsite (Ortigas)Workable (global search) · Ortigas, National Capital Region, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 150 days ago

Workable (global search) median: 7 days open

The posting

Company Profile:

Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.

As part of their continued growth, they are expanding their team in the Philippines and are looking for a passionate, skilled, self-driven, and collaborative Customer Service Representative to join their dynamic team.

This is an excellent opportunity for someone looking to grow their career and enhance their skills within a diverse and supportive environment.

Duties & Responsibilities:

• Maintain and update an accurate log of activity in the CRM system, and Google Sheets

• Direct customers to online resources

• Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls

• Meeting your Key Performance Indicators (KPIs)

• Chat Response Time: 30 Seconds

• Email Turnaround Time: 24-48 hours

• Update customer records in the system, including notes about interactions

• Pitch ideas for improving customer care

• Make recommendations to management to improve customer experience

• Consistent desire to learn new skills

• Maintains professional and technical knowledge

• Working within the system

• Perform other duties as assigned

Requirements

• At least 1 year of experience as a Customer Service Representative

• Prior experience in customer service or support roles, especially in handling multiple communication channels

• Excellent verbal and written communication skills in English

• Ability to respond to customer inquiries quickly, accurately, and with attention to detail

• Efficient in managing several conversations across different platforms simultaneously

• Comfortable working in a fast-paced, dynamic environment

Nice to have skills:

• High School Diploma or equivalent required; Associate or Bachelor’s Degree

• E-commerce experience

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