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Open nowPosted 40 days ago

Customer Service Specialist

Workable (global search)108,016 open roles

Where
Berea, OH, United States
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Your applicationOpen nowCustomer Service SpecialistWorkable (global search) · Berea, OH, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 40 days ago

Workable (global search) median: 7 days open

The posting

Join our team at Joyce Manufacturing as a Customer Service Representative specializing in residential building products. In this role, you will serve as a key point of contact for dealers and home improvement companies, assisting with warranty and non-warranty service inquiries, processing various requests, and coordinating with internal teams to ensure timely and effective resolution of customer concerns. The ideal candidate is highly organized, detail-oriented, and committed to delivering outstanding customer service. This is a full-time position that reports to the company Headquarters Monday through Friday. Flexible with start and end times.

What you’ll do

  • Answer incoming customer calls and respond to inquiries professionally, accurately, and in a timely manner.
  • Using Fenevision, process warranty claims, service requests, and related documentation while maintaining a high level of customer satisfaction.
  • Support customers with troubleshooting resources and process guidance.
  • Collaborate with internal departments, including Field Service, Sales, Engineering, Logistics, Plant Operations, and Management—to resolve customer concerns and order-related issues.
  • Expedite special requests and coordinate solutions to meet customer deadlines and expectations.
  • Maintain a positive, flexible, and solution-oriented approach when addressing customer concerns and changing priorities.
  • Perform clerical and administrative tasks, including data entry and documentation management.
  • Support departmental goals and perform other duties as assigned.

Preferred

  • 2–3 years of customer service experience in a manufacturing, service, office, or related environment.
  • Experience supporting service requests, order entry, or customer account management.
  • Prior experience and knowledge of building materials, windows, and doors.

Minimum Requirements

  • High School Diploma or equivalent required.
  • Previous experience in customer service or sales. Experience in the window & door industry, building maintenance or construction is desired, but not required.
  • Excellent verbal and written communication skills, with a proven ability to handle customer escalations calmly and professionally.
  • Task-oriented with sense of urgency.
  • Ability to establish relationships with customers, vendors, and employees alike.
  • Working knowledge of Microsoft Office. Microsoft Word & Excel required.
  • Knowledge of ERP system FeneVision preferred but not required, training provided.
  • Team player with excellent interpersonal and communication skills.
  • Capacity to juggle inbound calls, quoting, and service requests simultaneously without sacrificing attention to detail.
  • Analytical mindset to interpret customer data and help improve overall satisfaction and efficiency.

Benefits:

  • Health, dental, and vision insurance
  • 401(k) and Company Match
  • Vacation Time
  • PTO

Salary:

Competitive hourly pay based on experience, typically ranging from $20–$25 per hour. Exceptional candidates with directly relevant experience may be considered above this range.

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