Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Customer Service Specialist

Workable (global search)108,016 open roles

Where
Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service SpecialistWorkable (global search) · Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 21 days ago

Workable (global search) median: 7 days open

The posting

About

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission

You’ll provide top-notch service to our customers and teammates as part of a growing Customer Service team at Propeller. When our customers need technical assistance or have questions about their hardware or software, they can reach out to us 24/7. As a Customer Service Specialist, you’ll be the first person our customers interact with when reaching out for help via chat or email. By understanding and triaging these requests effectively, you’ll either:

  • Provide the customer with a solution yourself, or
  • Escalate the request to the appropriate customer-facing team member and facilitate a quick resolution
  • You’ll create a first-class customer experience by keeping response and resolution times low, and by maintaining a high level of professionalism. Your exceptional customer service talents, combined with a solid knowledge of our geospatial hardware and software products will enable you to offer swift resolutions to our customers’ inquiries related to remote sensing, drone surveying, and photogrammetry.

In addition to managing incoming support requests, you will assist the Geospatial Solutions team with some basic technical tasks for customers including using Propeller’s tools to help measure stockpiles and to retrieve GPS corrections data.

You’ll also engage with other cross-functional teams around Propeller including members of the Customer Success and Product & Engineering teams as we continually elevate our customer support processes, tools, and systems to ensure customers are receiving the information they need and to optimize our overall capacity to provide effective customer support.

Your Responsibilities

  • Deliver high-impact, timely support for Tier 1 inquiries, including software navigation, troubleshooting, account management, and subscriptions. Drive performance excellence through rapid resolution, high customer satisfaction, and rigorous quality standards.
  • Champion the customer experience as the first point of contact, expertly triaging chats and emails to the right teams while enforcing escalation workflows and documenting interactions to foster seamless internal collaboration.
  • Accelerate dataset delivery by facilitating proactive communication between customers and the Geospatial Solutions (GS) team, ensuring clear information flow, timely follow-ups, and precise documentation.
  • Own essential non-inbox technical tasks such as stockpile verification and dataset refiltering to ensure operational efficiency and project success.
  • Influence department growth by actively reviewing processes and championing improvements that optimize efficiency and elevate our overall support capabilities.

Requirements

About you

You are a solution-oriented people-person adept with effective customer service methods. You make quick, logical decisions, demonstrate strong interpersonal skills, and maintain a high level of professionalism in any situation.

It is easy for you to learn new software & hardware applications and basic technical concepts, and you’re able to explain complex processes to others in simple terms. You are an excellent teammate, but also work well independently.

You’re comfortable working remotely in a fast paced, web-connected work environment. You have the flexibility to work on a rotating roster that enables us to support customers in over 100 countries.

Your Skills

  • 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels
  • Excellent English communication skills (written and verbal)
  • Exceptional problem solving and analytical skills
  • Multi-tasking and time management abilities
  • Attention to detail
  • A customer-centric, solutions-oriented mindset
  • You thrive in a team environment, taking pride in making valuable and supportive contributions

Benefits

  • HMO gold medical insurance
  • Paid vacation and sick leave
  • Paid parental leave policies
  • Annual professional development budget and leave
  • The opportunity to take part in our mentorship program
  • WFH equipment provided
  • Monthly WFH allowance
  • Employee share options
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.