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Open nowPosted 31 days ago

Customer Success Associate

Workable (global search)108,016 open roles

Where
Colombia
Work mode
Remote
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Your applicationOpen nowCustomer Success AssociateWorkable (global search) · Colombia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 31 days ago

Workable (global search) median: 7 days open

The posting

Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction. Our ideal candidate will be able to handle a high volume of customer inquiries, provide insightful product feedback, and understand the customers' needs to provide comprehensive service.

Responsibilities

  • Provide exceptional customer support to payroll clients via phone, email, and chat
  • Gather, enter, organize, and manage migration and onboarding data accurately
  • Manage customer accounts and ensure timely onboarding through the customer success program
  • Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions
  • Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary
  • Proactively identify and resolve potential customer concerns before they escalate
  • Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry
  • Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements
  • Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions
  • Build strong client relationships by delivering a positive, solution-oriented customer experience
  • Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle

Requirements

  • 1+ years of experience in customer service or customer success in the insurance industry
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries
  • Strong organizational and time-management skills
  • Knowledge of insurance software, specifically claims management, underwriting, or rating
  • Ability to identify customer needs and proactively address concerns
  • Willingness to work PST
  • Autonomy
  • Proactivity
  • Advanced English proficiency
  • Excel and G-Suit

Benefits

  • Full-time Colombian contract + prestaciones
  • Fully remote position
  • Prepaid healthcare plan
  • Bonus for every referral that joins the company
  • Academic plans
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