Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Customer Success Associate

Workable (global search)108,016 open roles

Where
AB, Canada
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success AssociateWorkable (global search) · AB, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 20 days ago

Workable (global search) median: 7 days open

The posting

Help customers get more value. Build stronger relationships. Keep the places people go to have fun running smoothly.

Since 2007, Clubspeed has been the leading venue management platform for the places people go to have fun. More than 1,700 venues across 34 countries rely on Clubspeed and Resova to power bookings, point of sale, integrated payments, memberships, waivers, guest experiences, and operations.

We're entering an exciting new chapter.

Following a recent acquisition, we're investing heavily across our products, customer experience, and go-to-market organization. As we scale, we're looking for a Customer Success Specialist who can help our customers get more value from our products throughout their journey with us.

This role is about being proactive, organized, and customer-focused. You'll help customers adopt our products, answer questions, deliver training, identify risk, and make sure nothing falls through the cracks.

If you enjoy helping customers succeed, solving problems, and working across teams to create a great customer experience, we'd love to meet you.

The Opportunity

The Customer Success Specialist supports a portfolio of Clubspeed and Resova customers across onboarding, adoption, engagement, and renewal.

You'll serve as a key day-to-day contact for your customers while helping them understand how to get more value from our products. You'll deliver training and webinars, translate new functionality into practical customer use cases, monitor customer health, and identify opportunities or risks before they become bigger issues.

You'll also work closely with Sales, Support, Marketing, Product, and other members of the Customer Success team to provide a coordinated experience from implementation through renewal.

This is a great opportunity for someone who wants to build their Customer Success career inside an established SaaS business entering a new phase of growth.

What Success Looks Like

Within your first year, you'll:

· Build trusted working relationships across your assigned customer portfolio.

· Help customers successfully transition from implementation into ongoing Customer Success.

· Increase customer adoption and engagement through training, webinars, best practices, and proactive outreach.

· Become confident connecting customer goals and operational challenges to Clubspeed and Resova capabilities.

· Maintain strong visibility into account health and identify potential churn risks early.

· Ensure customer questions and escalations are routed appropriately and followed through to resolution.

· Support Account Managers and Customer Success leadership through the renewal process.

· Identify expansion and payments opportunities and connect customers with the appropriate commercial team.

· Maintain accurate customer health, activity, and account information within our systems.

· Help build and improve the playbooks, processes, and programs we use to deliver Customer Success at scale.

What You'll Do

Customer Success & Retention

· Support a portfolio of customer accounts throughout onboarding, adoption, engagement, and renewal.

· Build strong day-to-day relationships with customer contacts and become a trusted resource for using Clubspeed and Resova effectively.

· Serve as a primary point of contact for assigned customers, answering questions and resolving common issues directly.

· Triage customer requests and coordinate with Support, Product, Implementation, or other internal teams when escalation is required.

· Follow customer issues through to resolution and ensure customers remain informed along the way.

· Monitor customer health, product engagement, and account activity to identify potential risks early.

· Support retention and recovery efforts for customers showing signs of churn risk.

· Collaborate with Account Managers and Customer Success leadership throughout the renewal process.

Adoption & Training

· Deliver product onboarding, webinars, and ongoing customer training aligned with our Customer Success programs and service levels.

· Help customers apply Clubspeed and Resova to their day-to-day operations and share relevant best practices.

· Understand customer goals and pain points and recommend workflows, features, and solutions that can help.

· Translate product releases and new functionality into practical use cases for customers.

· Partner with Implementation to ensure a smooth transition from implementation into ongoing Customer Success.

Customer Advocacy & Voice of Customer

· Gather customer feedback, recurring themes, and usage insights and share them with Product, Support, Sales, and other internal teams.

· Represent the customer's perspective in internal conversations and advocate for strong customer outcomes.

· Identify potential expansion, upsell, and payments opportunities based on customer needs and usage.

· Connect customers with the appropriate commercial team when an opportunity is identified.

Customer Operations

· Maintain accurate customer records, activity notes, health indicators, and next steps within CRM and Customer Success systems.

· Follow established Customer Success playbooks while helping identify opportunities to improve them.

· Coordinate across Sales, Support, Implementation, Product, and Customer Success to keep customer information and responsibilities aligned.

· Use customer data and engagement signals to prioritize outreach and ensure the right customers receive the right level of attention.

· Contribute to scalable Customer Success programs that allow us to support a growing global customer base effectively.

You'll Thrive Here If...

· You genuinely enjoy helping customers succeed.

· You're comfortable managing a portfolio rather than waiting for customers to come to you.

· You're proactive and notice potential problems before they become urgent.

· You can balance relationship-building with strong organization and follow-through.

· You enjoy teaching customers how to get more from technology.

· You're comfortable working across multiple teams to solve customer problems.

· You take ownership of issues even when someone else ultimately needs to resolve them.

· You like improving processes instead of simply following them.

· You use data and customer signals to determine where to focus your time.

· You're comfortable operating in a growing business where processes will continue to evolve.

· You're accountable, curious, and always looking for ways to improve.

Why Join Clubspeed?

You'll be joining an established category leader at an important point in its growth.

· Recently acquired with significant investment behind the business.

· Work with a global customer base of more than 1,700 venues across 34 countries.

· Help shape how we deliver Customer Success as the organization scales.

· Work closely with Sales, Product, Support, Implementation, and leadership.

· Represent customers and directly influence how we improve our products and customer experience.

· Develop experience across SaaS, integrated payments, commerce, and venue operations.

· Build your career within a growing Customer Success organization with opportunities for increased ownership and responsibility.

Our Hiring Process

We'll keep the process thoughtful and efficient.

· Introductory conversation

· Hiring Manager interview

· Customer Success scenario or practical exercise

· Cross-functional conversation

· Leadership conversation

· Final decision

Join Us

We're looking for someone who wants to do more than answer customer questions.

We want someone who understands what customers are trying to accomplish, helps them get there, identifies problems before they grow, and makes Clubspeed and Resova increasingly valuable to their business.

If you're energized by helping customers succeed and want to build your career with a market-leading SaaS company entering its next phase of growth, we'd love to hear from you.

Requirements

You'll likely be successful if you have:

· 2-4 years of experience in Customer Success, Account Management, Customer Support, or a similar customer-facing role, preferably supporting a SaaS product.

· Strong communication and relationship-building skills.

· The ability to manage multiple customers, requests, and priorities without losing track of the details.

· A problem-solving mindset and good judgment about when to resolve something yourself and when to bring in additional expertise.

· Experience translating customer needs into practical product recommendations or solutions.

· The ability to identify customer risk and take proactive action.

· Strong cross-functional collaboration skills.

· Comfort working with CRM and Customer Success technology; Salesforce experience is an advantage.

· A bachelor's degree in Business, Communications, Education, or a related field, or equivalent relevant professional experience.

Experience with hospitality, attractions, entertainment venues, reservations, point of sale, payments, or vertical SaaS is a significant advantage.

Experience with Jira, Confluence, or other Atlassian tools is also helpful.

Benefits

  • Competitive salary (between $60,000-$70,000 CAD)
  • Comprehensive health coverage, including dental and vision
  • Flexible time off policy
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.