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Open nowPosted 45 days ago

Customer Success- (B.tech)

Workable (global search)108,016 open roles

Where
Noida, UP, India
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Your applicationOpen nowCustomer Success- (B.tech)Workable (global search) · Noida, UP, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 45 days ago

Workable (global search) median: 7 days open

The posting

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

Requirements

  • 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.
  • Bachelor's degree in Engineering is mandatory. (B.Tech/BE)
  • Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.
  • Experience leading technical product demos and customer onboarding conversations.
  • Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms.
  • Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
  • Experience managing multiple customer implementations in a fast-paced environment.
  • High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.
  • A proactive mindset with strong ownership, curiosity, and a continuous learning approach.

What You’ll Do:

  • Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals.
  • Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation.
  • Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting.
  • Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers.
  • Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines.
  • Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience.
  • Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations.
  • Anticipate risks early, identify potential delays, and resolve issues before they impact customer success.
  • Take complete ownership of customer issues and drive them to resolution with urgency and accountability.
  • Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth.

How You Work and Who You Are:

  • You are proactive, execution-driven, and take ownership from start to finish.
  • You are hands-on, solution-oriented, and enjoy solving technical challenges.
  • You communicate effectively with both technical and business stakeholders.
  • You thrive in fast-paced environments and can manage multiple priorities with ease.
  • You have a strong learning mindset and continuously strive to improve.
  • You collaborate seamlessly across teams to deliver exceptional customer experiences.

Benefits

  • Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges.
  • Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes.
  • Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth.
  • Receive competitive, industry-leading remuneration commensurate with experience and contributions.
  • Benefit from comprehensive medical insurance coverage and employee-centric benefits.
  • Enjoy attractive reimbursement policies within a supportive and nurturing workplace.
  • Experience a five-day workweek culture supported by a collaborative and development-focused team.
  • Continuous learning opportunities with clear avenues for career growth and development.
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