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Open nowPosted 103 days ago

Customer Success & Client Retention Expert

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowCustomer Success & Client Retention ExpertWorkable (global search) · South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 103 days ago

Workable (global search) median: 7 days open

The posting

Customer Success & Client Retention Expert

Location: Remote (Open Worldwide)

Schedule: Part-Time (<30 hours/week)

About the Role

We are seeking a Customer Success & Client Retention Expert to enhance the customer experience and drive long-term client satisfaction. This role is ideal for someone who excels at building relationships, reducing churn, and creating strategies that improve customer loyalty and engagement.

You will work closely with leadership and cross-functional teams to optimize the customer journey, identify retention opportunities, and ensure clients receive exceptional support from onboarding through ongoing engagement.

Key Responsibilities

  • Analyze and optimize the customer journey to improve satisfaction and retention.
  • Develop and implement proactive retention strategies to reduce churn.
  • Collect and analyze customer feedback to identify actionable insights.
  • Build strong client relationships through regular communication and proactive outreach.
  • Support onboarding efforts to ensure new clients are set up for success.
  • Collaborate with sales, operations, and leadership teams to align customer success initiatives.
  • Monitor and report on key metrics including retention, churn, NPS, and CSAT.

Requirements

  • Proven experience in Customer Success, Account Management, or Client Retention.
  • Strong understanding of customer lifecycle management and retention strategies.
  • Excellent written and verbal English communication skills.
  • Data-driven mindset with the ability to analyze customer feedback and performance metrics.
  • Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
  • Strong organizational skills and ability to work independently in a remote environment.
  • Reliable internet connection and availability within the agreed schedule.

Nice to Have

  • Experience in real estate, SaaS, or service-based industries.
  • Familiarity with customer success platforms such as Gainsight, ChurnZero, or Intercom.
  • Experience with renewals, upselling, or cross-selling initiatives.

What We Offer

  • Fully remote work environment.
  • Flexible part-time schedule.
  • Collaborative and supportive team culture.
  • Long-term growth opportunities as the company scales.

Interview Process

  1. Initial Application Review
  2. Intro Video
  3. Client Interview
  4. Offer & Onboarding
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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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