Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 24 days ago

Customer Success & Client Retention Expert

Workable (global search)108,016 open roles

Where
Colombia
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success & Client Retention ExpertWorkable (global search) · Colombia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 24 days ago

Workable (global search) median: 7 days open

The posting

Customer Success & Client Retention Expert – Remote

Position Type: Part-Time (<30 hours/week), Remote Location: Worldwide Working Hours: Flexible (with availability for client meetings as needed)

About the Role

At Pavago, one of our clients is hiring a Customer Success & Client Retention Expert to strengthen customer relationships, improve retention, and deliver an exceptional client experience throughout the customer lifecycle.

This is not a reactive support role.

You’ll take ownership of customer success initiatives by proactively engaging clients, identifying churn risks, improving onboarding, and implementing retention strategies that increase customer satisfaction and long-term loyalty.

You’ll collaborate closely with leadership, sales, and operations to ensure every client receives ongoing value while helping the business improve retention and customer health.

If you enjoy building relationships, solving customer challenges, and turning satisfied clients into long-term advocates, this role is a strong fit.

What You’ll Own

Customer Success & Relationship Management

  • Build and maintain strong relationships with a portfolio of clients.
  • Serve as a trusted point of contact throughout the customer lifecycle.
  • Conduct proactive check-ins to understand customer goals, challenges, and opportunities.
  • Ensure customers consistently receive value from the company’s services.
  • Advocate for customers internally while maintaining strong business relationships.

Client Retention & Churn Prevention

  • Identify at-risk accounts before they become churn risks.
  • Develop and execute proactive retention strategies.
  • Improve customer engagement and long-term satisfaction.
  • Partner with leadership to reduce customer churn and strengthen client loyalty.
  • Support renewal conversations and identify opportunities to expand customer relationships.

Customer Onboarding & Adoption

  • Support new client onboarding to ensure a smooth transition.
  • Guide customers through implementation and early adoption.
  • Ensure customers achieve value quickly through structured onboarding.
  • Monitor engagement and proactively address adoption gaps.
  • Improve onboarding processes based on customer feedback and results.

Customer Feedback & Experience

  • Collect customer feedback through meetings, surveys, and ongoing conversations.
  • Analyze feedback to identify trends and improvement opportunities.
  • Translate customer insights into actionable recommendations.
  • Collaborate with internal teams to improve products, services, and customer experience.
  • Help build a customer-centric culture across the organization.

Reporting & Customer Health

  • Monitor and report on customer success metrics, including:
  • Customer Retention
  • Churn Rate
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Maintain accurate CRM records and customer health updates.
  • Identify patterns, risks, and opportunities through data analysis.
  • Present recommendations to leadership to improve retention and customer outcomes.

What Makes You a Strong Fit

  • Passionate about helping customers succeed.
  • Excellent relationship builder with strong interpersonal skills.
  • Proactive and solutions-oriented.
  • Strong communicator who builds trust with clients.
  • Analytical mindset with the ability to turn customer feedback into action.
  • Organized and comfortable managing multiple customer relationships.
  • Self-motivated and successful in remote environments.

Required Experience & Skills

Experience

  • Proven experience in:
  • Customer Success
  • Client Success
  • Account Management
  • Client Retention

Core Skills

  • Strong understanding of:
  • Customer lifecycle management
  • Customer retention strategies
  • Relationship management
  • Customer engagement
  • Experience using CRM platforms such as:
  • HubSpot
  • Salesforce
  • Similar CRM systems
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal English communication.
  • Ability to interpret customer feedback and performance data.
  • Strong organizational and time-management skills.
  • Ability to work independently in a remote environment.

Nice to Have

  • Experience in:
  • SaaS
  • Real Estate
  • Service-based businesses
  • Familiarity with customer success platforms such as:
  • Gainsight
  • ChurnZero
  • Intercom
  • Experience managing:
  • Renewals
  • Upsells
  • Cross-sell opportunities
  • Experience improving customer onboarding and retention programs.

What a Typical Day Looks Like

  • Review customer health dashboards and engagement metrics.
  • Conduct proactive client check-ins and follow-up meetings.
  • Support onboarding for new customers.
  • Analyze customer feedback and identify improvement opportunities.
  • Monitor churn risks and implement retention strategies.
  • Update CRM records and customer success plans.
  • Collaborate with sales, operations, and leadership on customer initiatives.
  • Prepare reports on retention, satisfaction, and customer health.

In short: You’ll help customers achieve long-term success by strengthening relationships, improving retention, and creating exceptional customer experiences that drive loyalty and business growth.

Key Metrics for Success (KPIs)

  • Customer Retention Rate
  • Customer Churn Rate
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Engagement
  • Renewal Rate
  • Customer Health Scores
  • CRM Accuracy

Why Join Us?

  • Flexible part-time remote role.
  • High ownership and direct impact on customer experience.
  • Collaborative and supportive team environment.
  • Opportunity to shape customer success strategies as the company grows.
  • Exposure to cross-functional collaboration with leadership, sales, and operations.
  • Long-term career growth opportunities in Customer Success and Client Experience.

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, share your customer success experience, explain how you’ve improved customer retention, managed client relationships, reduced churn, and helped customers achieve long-term success. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about creating exceptional customer experiences, building lasting client relationships, and driving customer retention through proactive engagement, we’d love to hear from you. Apply today and help shape a customer experience that drives long-term success.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.