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Open nowPosted 19 days ago

Customer Success COOP

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowCustomer Success COOPWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 19 days ago

Workable (global search) median: 7 days open

The posting

We are looking for a motivated and customer-focused Customer Success COOP to join our team for a 6-month training. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment.

🔧 Key Responsibilities

  • Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
  • Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
  • Respond to basic customer inquiries and route complex issues to the appropriate team members.
  • Monitor customer health metrics and flag accounts that may need proactive outreach.
  • Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
  • Help gather and organize customer feedback to share with the Product and Sales teams.
  • Visit clients and maintain close relationships.

Requirements

💼 Experience:

  • Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields).
  • Excellent written and verbal communication skills in Arabic and English.
  • Strong organizational skills and an eye for detail.
  • A natural problem-solver with a positive, client-first mindset.
  • Comfortable learning new software and navigating basic tech platforms.

🤝 Bonus Requirements (Nice-to-Have)

  • Cybersecurity Interest/Experience: Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry.

🤝 Soft Skills:

  • Exceptional problem-solving skills with the ability to work independently.
  • Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
  • A proactive, detail-oriented, and self-motivated work ethic.

Benefits

🚀 Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.

💡 Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.

📈 Ownership Mindset – Benefit from our benefits program and grow with COGNNA's success.

🤝 Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.

🏢 On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.

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