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Open nowPosted 13 days ago

Customer Success Manager

Workable (global search)108,016 open roles

Where
Hamburg, HH, Germany
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Your applicationOpen nowCustomer Success ManagerWorkable (global search) · Hamburg, HH, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 13 days ago

Workable (global search) median: 7 days open

The posting

Bei Haiilo bauen wir die digitale Heimat, über die Mitarbeitende genau die Informationen erhalten, die für sie relevant sind – zuverlässig, effizient, jeden Tag.

Als Customer Success Manager (m/w/d) verantwortest du die Bindung, Zufriedenheit und Weiterentwicklung deines Kundenportfolios. Du baust proaktive, individuelle Beziehungen auf, erkennst Potenziale frühzeitig und sorgst dafür, dass unsere Kund:innen ihre Ziele mit Haiilo wirklich erreichen.

Die Rolle ist hybrid mit zwei Office-Tagen pro Woche in Hamburg.

🌟 Das erwartet dich

  • Zugang zu OpenUp für dich & Familie/Freunde
  • Urban Sports Club oder Wellpass
  • Lease a Bike
  • Zuschuss zum Deutschlandticket
  • 30 Urlaubstage + 2 zusätzliche Self-Care-Tage
  • Viel Gestaltungsspielraum in einem wachsenden Software-Unternehmen
  • Moderne Prozesse und kurze Entscheidungswege

Wen wir suchen

  • 2+ Jahre Erfahrung im Customer Success, idealerweise im SaaS Umfeld
  • Nachweisliche Fähigkeit, starke Kundenbeziehungen aufzubauen – mit echtem Fokus auf Bindung und Wachstum
  • Analytisches Denken und sicherer Umgang mit Kundendaten
  • Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift
  • Erfahrung in der Identifikation und Umsetzung von Upselling- und Cross-Selling-Potenzialen
  • Eigenverantwortliche, teamorientierte Arbeitsweise

Was du bei uns machen wirst

  • Proaktive, individuelle Beziehungen mit deinem Wachstumskundenportfolio aufbauen und pflegen
  • Retention Risiken frühzeitig erkennen und datengestützte Maßnahmen zur Kundenbindung entwickeln
  • Upselling- und Cross-Selling-Potenziale identifizieren und gemeinsam mit Account Management umsetzen
  • Eng mit Account Management, Support und Produkt zusammenarbeiten, um Kundenbedürfnisse schnell und reibungslos zu adressieren
  • Kundendaten nutzen, um Engagement-Strategien kontinuierlich zu verbessern
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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